Section one: Contracting authority
one.1) Name and addresses
NHS Highland
Assynt House, Beechwood Park
Inverness
IV2 3BW
Contact
Jim Binnie
Telephone
+44 1312756059
Country
United Kingdom
NUTS code
UKM62 - Inverness & Nairn and Moray, Badenoch & Strathspey
Internet address(es)
Main address
http://www.nhshighland.scot.nhs.uk
Buyer's address
http://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA00302
one.2) Information about joint procurement
The contract is awarded by a central purchasing body
one.4) Type of the contracting authority
Ministry or any other national or federal authority
one.5) Main activity
Health
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
NHS Highland GP Desktop and Server support
Reference number
HB/408 MD
two.1.2) Main CPV code
- 72000000 - IT services: consulting, software development, Internet and support
two.1.3) Type of contract
Services
two.1.4) Short description
NHS Highland Health Board wish to award a contract to one supplier to provide IT support services for the following.
1. IT Support services including Helpdesk, to general medical practices in NHS Highland
2. Server hardware maintenance services for NHS Highland Health Board (Non GP Sector).
The contract will run for an eight year term with the option to terminate at end of years one, five, six and seven.
two.1.6) Information about lots
This contract is divided into lots: No
two.1.7) Total value of the procurement (excluding VAT)
Value excluding VAT: £1,756,400
two.2) Description
two.2.2) Additional CPV code(s)
- 72600000 - Computer support and consultancy services
- 72253000 - Helpdesk and support services
- 72315100 - Data network support services
- 72261000 - Software support services
- 72100000 - Hardware consultancy services
two.2.3) Place of performance
NUTS codes
- UKM62 - Inverness & Nairn and Moray, Badenoch & Strathspey
Main site or place of performance
Inverness and surrounding areas
two.2.4) Description of the procurement
NHS Highland Health Board wish to award a contract to one supplier to provide IT support services for the following.
General Medical Practices’ services.
IT services are required for desktop, server and network support co-ordinated through a helpdesk to meet the requirements of a service level agreement. The supplier will be required to provide pro-active technical advice to NHS Highland regarding technical infrastructure and issues arising from use of the infrastructure and general medical practices’ clinical systems. The helpdesk services should include the ability to act as a single helpdesk point for any computer issue including those not supported by this contract.
Other orderable services:
- Provision of a service to securely collect and dispose of IT equipment
- Provision of desktop installation services
- Provision of data verification services
- Provision of warehousing and delivery services
Managed Sector (Non GP) Services.
Server Maintenance for NHS Highland’s server estate (including handling warranty calls). Helpdesk cover for the logging of calls associated with the NHS Highland server estate.
Optional items – Managed Sector (Non GP) Services.
- Provision of out of hours cover to the NHS Highland server estate
- Provision of an on-demand helpdesk service to complement the existing in house helpdesk system.
- Provision of an on-demand desktop installation service to complement the existing in house provision.
- Provision of an on-demand 1st/2nd line support service to complement the existing in house provision.
two.2.5) Award criteria
Quality criterion - Name: Response to NHS Requirement / Weighting: 70
Cost criterion - Name: Total Cost of Ownership / Weighting: 30
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Restricted procedure
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
four.2) Administrative information
four.2.1) Previous publication concerning this procedure
Notice number: 2018/S 050-110708
Section five. Award of contract
Contract No
HB/408 MD
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
1 November 2019
five.2.2) Information about tenders
Number of tenders received: 6
Number of tenders received from SMEs: 0
Number of tenders received from tenderers from other EU Member States: 0
Number of tenders received from tenderers from non-EU Member States: 6
Number of tenders received by electronic means: 6
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
Microtech Group Ltd
17-19 HILL ST
KILMARNOCK
KA3 1HA
Country
United Kingdom
NUTS code
- UKM93 - East Ayrshire and North Ayrshire mainland
The contractor is an SME
No
five.2.4) Information on value of contract/lot (excluding VAT)
Total value of the contract/lot: £1,756,400
five.2.5) Information about subcontracting
The contract is likely to be subcontracted
Section six. Complementary information
six.3) Additional information
(SC Ref:785760)
six.4) Procedures for review
six.4.1) Review body
Inverness Justice Centre
Inverness
Country
United Kingdom