Section one: Contracting authority
one.1) Name and addresses
Gentoo Group
Emperor House, 2 Emperor Way
Sunderland
SR3 3XR
Contact
Neil Dixon
Country
United Kingdom
NUTS code
UKC2 - Northumberland and Tyne and Wear
Internet address(es)
Main address
one.4) Type of the contracting authority
Other type
Housing Association (Registered Charity)
one.5) Main activity
Housing and community amenities
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Contact Centre Replacement
Reference number
N/A-GA-018
two.1.2) Main CPV code
- 64000000 - Postal and telecommunications services
two.1.3) Type of contract
Services
two.1.4) Short description
Contact Centre Replacement
two.1.6) Information about lots
This contract is divided into lots: No
two.1.7) Total value of the procurement (excluding VAT)
Value excluding VAT: £307,500
two.2) Description
two.2.3) Place of performance
NUTS codes
- UKC2 - Northumberland and Tyne and Wear
two.2.4) Description of the procurement
The Gentoo Group requires a Contact Centre as a Service (CCaaS).
The Group will utilise the G-Cloud 13 Framework Agreement - using the Direct Award process as outlined in the CCS Buyer guide.
The Contract Agreement will be for an initial 36 month period, with an option to extend for a further 1 x 12months. The total contract duration will not exceed 48 months.
two.2.5) Award criteria
Quality criterion - Name: Quality (including Social value) / Weighting: 60
Price - Weighting: 40
two.2.11) Information about options
Options: Yes
Description of options
1 x 12 month extension
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Award of a contract without prior publication of a call for competition in the cases listed below
- The procurement falls outside the scope of application of the regulations
Explanation:
Gentoo Group utilised the GCloud solution to procure this service.
Following the 6 stage Direct Award process as outlined in their Buying Guide.
GCloud is an online catalogue where public sector customers such as Gentoo Group can buy cloud-based computing services such as hosting, software and cloud support.
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
Section five. Award of contract
Contract No
Contact Centre Replacement
Title
Req-645
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
8 November 2024
five.2.2) Information about tenders
Number of tenders received: 4
Number of tenders received from SMEs: 4
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
Exponential-e Limited
London
E1 8EU
Country
United Kingdom
NUTS code
- UKI - London
The contractor is an SME
Yes
five.2.4) Information on value of contract/lot (excluding VAT)
Initial estimated total value of the contract/lot: £307,500
Total value of the contract/lot: £307,500
Section six. Complementary information
six.4) Procedures for review
six.4.1) Review body
High Court
London
Country
United Kingdom