Section one: Contracting authority
one.1) Name and addresses
Orbit Group Limited
Garden Court, Harry Weston Road, Binley Business Park
Coventry
CV3 2SU
Contact
Ms Samantha Bishop
Country
United Kingdom
Region code
UK - United Kingdom
Internet address(es)
Main address
Buyer's address
one.4) Type of the contracting authority
Body governed by public law
one.5) Main activity
Housing and community amenities
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Out of Hours Call Handling Service
Reference number
DN696561
two.1.2) Main CPV code
- 79500000 - Office-support services
two.1.3) Type of contract
Services
two.1.4) Short description
The Authority, is seeking to appoint a business partner to effectively and reliably deliver an
Out of Hours Call Centre Handling Service Provision.
This is for the handling of calls outside of the Authority’s own customer call centre operating
hours in regard to the portfolio of properties it owns and manages and shall typically relate to
the reporting of repairs, the triaging of such and associated raising of works orders with the
Authority’s appointed repairs contractor’s. The services to be provided under the contract
shall be in all respects of the quality or type as detailed in the Specification, Contract,
Schedules and Appendices.
two.1.6) Information about lots
This contract is divided into lots: No
two.1.7) Total value of the procurement (excluding VAT)
Value excluding VAT: £112,780
two.2) Description
two.2.2) Additional CPV code(s)
- 79510000 - Telephone-answering services
two.2.3) Place of performance
NUTS codes
- UK - United Kingdom
two.2.4) Description of the procurement
The Authority, is seeking to appoint a business partner to effectively and reliably deliver an
Out of Hours Call Centre Handling Service Provision.
This is for the handling of calls outside of the Authority’s own customer call centre operating
hours in regard to the portfolio of properties it owns and manages and shall typically relate to
the reporting of repairs, the triaging of such and associated raising of works orders with the
Authority’s appointed repairs contractor’s. The services to be provided under the contract
shall be in all respects of the quality or type as detailed in the Specification, Contract,
Schedules and Appendices.
two.2.5) Award criteria
Quality criterion - Name: Quality / Weighting: 60
Price - Weighting: 40
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Open procedure
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
four.2) Administrative information
four.2.1) Previous publication concerning this procedure
Notice number: 2024/S 000-012810
Section five. Award of contract
Contract No
Orbit Group OOH 01
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
17 October 2024
five.2.2) Information about tenders
Number of tenders received: 8
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
Fortem Solutions Limited
Hertfordshire
Country
United Kingdom
NUTS code
- UK - United Kingdom
The contractor is an SME
No
five.2.4) Information on value of contract/lot (excluding VAT)
Total value of the contract/lot: £112,780
Section six. Complementary information
six.4) Procedures for review
six.4.1) Review body
Orbit Group Ltd
Coventry
Country
United Kingdom