Scope
Reference
C29602
Description
This service contract will provide Preventative and Corrective Maintenance services for the existing equipment, which can only be provided by the Original Equipment Manufacturer (OEM). The contract covers corrective repairs, engineer travel, labour, parts, and equipment modifications at no additional cost. An ongoing preventative maintenance and corrective service contract is required to maintain: APHA's capacity to provide routine services and an emergency response during a disease outbreak. Traceability to ISO quality standards 9001 and 17025 Please note: The contract start date will be 07 April 2025 not 15 July 2025 as reported on the notice.
Contract 1. Service of APHA Automated Liquid Handling Systems
Supplier
Contract value
- £350,500 excluding VAT
- £420,600 including VAT
Above the relevant threshold
Date signed
14 July 2025
Contract dates
- 15 July 2025 to 6 April 2028
- Possible extension to 6 April 2030
- 4 years, 8 months, 23 days
Description of possible extension:
Two (2) twelve (12) month extensions available subject to budget approvals.
Main procurement category
Services
CPV classifications
- 71900000 - Laboratory services
Contract locations
- UK - United Kingdom
Key performance indicators
| Name | Description |
|---|---|
| Service Delivery | The Supplier shall: 1. Schedule (with agreement from the Customer) the Preventative Maintenance of the Equipment; 2. Provide of all hardware and software updates and application support; 3. Include... |
| Customer Service | Timeliness of responses to suitably address emails or telephone calls |
Other information
Applicable trade agreements
- Government Procurement Agreement (GPA)
Conflicts assessment prepared/revised
Yes
Procedure
Procedure type
Direct award
Direct award justification
Single supplier - intellectual property or exclusive rights
Hamilton Sales & Service UK Ltd are the original Equipment manufacturer (OEM) and hold exclusive rights to software updates and maintenance procedures for the Equipment. They provide OEM-certified parts and own the intellectual property rights to the software, thus preventing other providers from using it. Hamilton Sales & Service UK Ltd is the sole provider for service contracts and equipment updates.
Supplier
Hamilton Sales & Service UK Ltd
- Public Procurement Organisation Number: PZXC-1937-DMVH
Unit 1 Forge Mills Park, Station Road, Coleshill
Birmingham
B46 1JH
United Kingdom
Region: UKG13 - Warwickshire
Small or medium-sized enterprise (SME): Yes
Voluntary, community or social enterprise (VCSE): No
Supported employment provider: No
Public service mutual: No
Contract 1. Service of APHA Automated Liquid Handling Systems
Contracting authority
ANIMAL AND PLANT HEALTH AGENCY
- Public Procurement Organisation Number: PBHC-6261-BLLQ
Seacole Building, 2 Marsham Street
London
SW1P 4DF
United Kingdom
Contact name: Mandy Worsnop
Email: procurement@defra.gov.uk
Region: UKI32 - Westminster
Organisation type: Public authority - central government