Scope
Reference
COV- 22170
Description
The contract will be for the delivery of Carers Support Services within the city of Coventry to ensure the Councils fulfilment of statutory responsibilities under The Care Act 2014 to support unpaid carers in Coventry. The services delivered under the contract will be for;
Universal Carers Support Services,
(Adult) Carers Assessment,
Carers Peer Support and Carers Regulated Support
Contract 1. COV-22170- Carers Support Service
Supplier
Contract value
- £4,083,235 excluding VAT
- £4,083,235 including VAT
Above the relevant threshold
Date signed
9 July 2025
Contract dates
- 1 October 2025 to 31 March 2028
- Possible extension to 31 March 2031
- 5 years, 6 months
Description of possible extension:
An option to extend for a further 3 years from 31.3.28 - 31.3.31
Main procurement category
Services
CPV classifications
- 85300000 - Social work and related services
Contract locations
- UKG33 - Coventry
Key performance indicators
| Name | Description | Reporting frequency |
|---|---|---|
| Service Area 1 - Universal Carers Support Services | All carers are offered a carers assessment |
3 months |
| Service Area 2 - Adult Carers Assessments (a) | The provider will complete a minimum of 85 assessments per quarter |
3 months |
| Service Area 2 - Adult Carers Assessments (b) | Provider responds to referrals within 2 working days |
3 months |
| Service Area 3 - Carers Peer Support | Direct feedback provided from carers who have attended a group |
3 months |
| Service Area 4 - Carers Regulated Support (a) | Preventative Short Breaks (Short Term) - to agree commencement of provision within 1 week of referral |
3 months |
| Service Area 4 - Carers Regulated Support (b) | Short Breaks Service - agree commencement of provision within 2 weeks of referral |
3 months |
Other information
Conflicts assessment prepared/revised
Yes
Procedure
Procedure type
Open procedure
Special regime
Light touch
Supplier
CARERS TRUST, HEART OF ENGLAND
- Companies House: 03206963
- Public Procurement Organisation Number: PMLW-8154-BWCH
12a Canal Basin St. Nicholas Street
Coventry
CV1 4LY
United Kingdom
Region: UKG33 - Coventry
Small or medium-sized enterprise (SME): Yes
Voluntary, community or social enterprise (VCSE): Yes
Supported employment provider: No
Public service mutual: No
Contract 1. COV-22170- Carers Support Service
Contracting authority
Coventry City Council
- Public Procurement Organisation Number: PMJC-6861-XJPP
Council House, Earl Street
Coventry
CV1 5RR
United Kingdom
Region: UKG33 - Coventry
Organisation type: Public authority - sub-central government