Scope
Reference
PR-1006
Description
The framework will include a range of Services including on-site face-to-face interpreting for spoken languages, the provision of remote interpreting solutions for spoken and non-spoken languages, enabling the immediate connection to an interpreter on the telephone, by video, by video conferencing and/or via a secure app-based service alongside the provision of wider translation and transcription services. The Services will also encompass a range of solutions for on-site and/or remote interpretation and translation solutions for non-spoken languages, including the provision of a managed or subscription-based service with technology to cover on-site (non-spoken) and/or remote (non-spoken) interpretation and translation services including British Sign Language (BSL).
This includes the deployment of a managed or subscription-based service with technology to cover on-site (spoken) and/or remote (spoken and non-spoken) interpretation, translation, and transcription services
Commercial tool
Establishes a framework
Total value (estimated)
- £40,000,000 excluding VAT
- £48,000,000 including VAT
Above the relevant threshold
Contract dates (estimated)
- 15 September 2025 to 14 September 2027
- Possible extension to 14 September 2029
- 4 years
Description of possible extension:
I (one) extension option of 2 (two) years
Main procurement category
Services
CPV classifications
- 79540000 - Interpretation services
Lot constraints
Description of how multiple lots may be awarded:
Each Lot will be evaluated independently against the award criteria, and any bidder that is recomended for award to multiple Lots shall receive a single Framework AGreement covering all Lots to which they are awarded.
Lot 1. Spoken Interpretation, Translation and Transcription Services
Description
Interpretation, Translation and Transcription Services (On-site and/or Remote) facilitating access to Suppliers providing Spoken translation services, including rare languages and those that are deemed to be more frequently provided.
Lot value (estimated)
- £15,000,000 excluding VAT
- £18,000,000 including VAT
Framework lot values may be shared with other lots
Same for all lots
CPV classifications and contract dates are shown in the Scope section, because they are the same for all lots.
Lot 2. Non-Spoken Interpretation and Translation Services
Description
Interpretation and Translation Services (On-site and/or Remote) enables Participating Authorities to access Suppliers who are capable of providing Non-Spoken Translators and Interpreters which includes but is not limited to British Sign Language (BSL).
Lot value (estimated)
- £20,000,000 excluding VAT
- £24,000,000 including VAT
Framework lot values may be shared with other lots
Same for all lots
CPV classifications and contract dates are shown in the Scope section, because they are the same for all lots.
Lot 3. Interpretation, Translation and Transcription Managed Services
Description
will allow provision of multiple Lots under a single contract under a managed service and the added utilisation of technology software.
Lot value (estimated)
- £5,000,000 excluding VAT
- £6,000,000 including VAT
Framework lot values may be shared with other lots
Same for all lots
CPV classifications and contract dates are shown in the Scope section, because they are the same for all lots.
Framework
Maximum number of suppliers
999
Maximum percentage fee charged to suppliers
1%
Framework operation description
All services are priced per unit (either time, or 'per word' for translation services) and in some cases are subject to initialminimum booking times
Award method when using the framework
Either with or without competition
Contracting authorities that may use the framework
Avaialble to all public sector contracting authorities recognised by the UK government.
Submission
Enquiry deadline
23 July 2025, 3:00pm
Tender submission deadline
11 August 2025, 2:00pm
Submission address and any special instructions
Tenders may be submitted electronically
Yes
Languages that may be used for submission
English
Award decision date (estimated)
29 August 2025
Award criteria
| Name | Description | Type | Weighting |
|---|---|---|---|
| Technical | Bidder responses assessed against the scoring criteria and methodology provided. |
Quality | 55.00% |
| Price | Submitted pricing applied to spend profile in order to generate evaluated cost to serve. scored as an inverse proportion aganst the best value bid |
Price | 35.00% |
| Social Value | Fixed value. Bidder responses assessed against the scoring criteria and methodology provided. |
Quality | 10.00% |
Other information
Conflicts assessment prepared/revised
Yes
Procedure
Procedure type
Open procedure
Justification for not publishing a preliminary market engagement notice
PME was undertaken with approximately 10 suppliers in January 2025, prior to the implementation of the Procurement Act. All contracted suppliers on the existing framework were invited to participate and offered insight into best practice around cancellation and appropriate reimbursement (ie service credits).
Contracting authority
Mid South Essex NHS Foundation Trust
- NHS Organisation Data Service: RAJ
Nether Mayne
Basildon
SS16 5NL
United Kingdom
Contact name: Customer Care
Telephone: 01268 524900
Email: customercare@htepg.com
Website: https://www.mse.nhs.uk/
Region: UKH37 - Essex Thames Gateway
Organisation type: Public authority - central government
Other organisation
These organisations are carrying out the procurement, or part of it, on behalf of the contracting authorities.
HealthTrust Europe LLP
Summary of their role in this procurement: On 11th August 2021, Mid and South Essex NHS Foundation Trust (MSE) published a contract notice for procurement partner services. HealthTrust Europe LLP (HTE) was selected to provide these services under the MSE Framework, including access to HTE's public sector frameworks. HTE is now conducting this procurement exercise as part of its services to the Customers under the MSE Framework.
- Companies House: OC358224
19 George Road
Birmingham
B15 1NU
United Kingdom
Region: UKG31 - Birmingham