Section one: Contracting authority
one.1) Name and addresses
CROYDON COUNCIL
Bernard Weatherill House,8 Mint Walk
CROYDON
CR01EA
Contact
Jacob Aghedo
Telephone
+44 2087266000
Country
United Kingdom
Region code
UKI62 - Croydon
Justification for not providing organisation identifier
Not on any register
Internet address(es)
Main address
one.4) Type of the contracting authority
Regional or local authority
one.5) Main activity
General public services
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
End User Services
Reference number
LBC/TN/188
two.1.2) Main CPV code
- 72000000 - IT services: consulting, software development, Internet and support
two.1.3) Type of contract
Services
two.1.4) Short description
The London Borough of Croydon is seeking a supplier for End User Services. All suppliers listed under Lot 3a (End User Services) and Lot 3c (Technical Management) on the Crown Commercial Services (CCS) Technology Services 3 Framework were invited to tender for this service. The objective is to establish a hybrid service model that combines both outsourced and in-house services.
two.1.6) Information about lots
This contract is divided into lots: No
two.1.7) Total value of the procurement (excluding VAT)
Value excluding VAT: £3,679,242.55
two.2) Description
two.2.3) Place of performance
NUTS codes
- UKI - London
Main site or place of performance
Various sites across the London Borough of Croydon
two.2.4) Description of the procurement
The Council has invited all suppliers listed on the Crown Commercial Services framework RM6100 Technology Services 3 - Lot 3a (Operational Services - End User Services) and Lot 3c (Operational Services - Technical Management) to submit tenders for this service. Invitations to Tender were sent through the Council's e-tendering portal to all 93 companies listed in both Lots of the framework. Bidders were given 34 days to respond to the invitation.
The outsourced services include:
- Service Desk Management
- Device Management
- Technical Support
This contract aims to support the Council's ICT priorities and deliver a modern ICT service for users. The goal is to facilitate quick changes that improve the agility and efficiency of the Council.
This notice indicates the intention to award a contract based on the Crown Commercial Services RM6100 Technology Services 3 framework agreement, following a competitive process. The contract will last for 60 months, starting on the 16th of March 2025. with no allowable extensions.
two.2.5) Award criteria
Quality criterion - Name: Technical, Account Management, Implementation etc / Weighting: 50
Quality criterion - Name: Social Value / Weighting: 10
Price - Weighting: 40
two.2.11) Information about options
Options: No
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Award of a contract without prior publication of a call for competition in the cases listed below
- The procurement falls outside the scope of application of the regulations
Explanation:
This is a further competition on Crown Commercial Services framework RM6100 Technology Services 3 - Lot 3a (Operational Services - End User Services) and 3c (Operational Services - Technical Management). The requirement for prior publication of a tender notice under PCR 2015 does not apply to this award.
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
Section five. Award of contract
Contract No
LBC/TN/188
Lot No
CCS framework RM6100 TS 3 - Lot 3a and 3c
Title
End User Services
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
13 November 2024
five.2.2) Information about tenders
Number of tenders received: 6
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
Little Fish (UK) Limited
Price House, 37 Stoney Street,
Nottingham
NG1 1LS
Country
United Kingdom
NUTS code
- UK - United Kingdom
Companies House
04700876
The contractor is an SME
No
five.2.4) Information on value of contract/lot (excluding VAT)
Total value of the contract/lot: £3,679,242.55
Section six. Complementary information
six.4) Procedures for review
six.4.1) Review body
N/A
N/A
Country
United Kingdom
six.4.3) Review procedure
Precise information on deadline(s) for review procedures
The contracting authority will operate a minimum 10 calendar day
standstill period at the point information on the award of the contract is communicated to tenderers to provide time for unsuccessful tenderers to challenge the award decision before the contract is entered into.
Unsuccessful tenderers shall be notified by the contracting authority as soon as possible after the decision is made as to the reasons why they were unsuccessful. The Public Contracts Regulations 2015 provide that aggrieved parties who have been harmed, or are at risk of harm, by breach of the rules are to take action in the High Court (England, Wales and Northern Ireland)