Scope
Reference
US_25208
Description
8d866cf3-ecdb-4522-a0f9-52624bdfd20f
Please follow the link the Proactis portal - https://supplierlive.proactisp2p.com/Account/Login to view the information and questionnaire. Please also direct any questions via the portal.
US_25208 - Student Admissions and Conversion Support
The aim of this exercise is to understand the market's ability to support the University of Sussex's Admissions team and International Office in increasing student numbers for the 2026/27 intakes.
We are broadly defining the areas as "Admissions" support in processing applications and
dealing with offers and acceptances and "Conversion" support looking to provide
communications to offer holding students to nurture them to successful enrolment.
This PME exercise is forming part of our discovery to identify if there is a viable, affordable,
externally offered service/services that can improve student numbers working alongside the
efforts of our internal teams whilst reducing the burden on those teams. There is also
internal discovery activity taking place.
The purpose of PME is to allow development of the university's requirements, design the
procedure and prepare tender documents, identify suppliers who may be able to supply the
services and identify likely contractual terms. To this end we will ask questions
about what this could look like from the process through to terms and conditions.
Aims of the contract(s)
Provide optimal intake in 2026/7 of overseas PGT students.
Admissions: (Admissions Team)
a) Provide quality support (ensuring completed and accurate documentation) with
admissions processing focussing on our PGT (Post Graduate Taught) Overseas
applicants, (piloting applications from South Asia in the first instance c.4,000), to
work towards quality processing and KPIs such as a 48-hour application to offer
turnaround time.
b) Supplier will be responsible for compliance of applications, ensuring that
applicants meet English entry standards, have ATAS clearance where required and
have all necessary paperwork to ensure compliance with UKVI expectations.
Conversion: (International Office)
a) Provide additional functionality necessary to support the University's student
recruitment communications with Overseas PGT pre-applicants, applicants and
offer holders.
b) Converting offer holding students beginning in March 2026 to impact on intakes in
2026 in the first instance. The aim of the partnership is to expand and improve
conversion activity at a time when the CEA Marketing team is transitioning from an
end-of-life Anthology CRM product to a new CRM provider, Dot Digital.
Contract dates (estimated)
- 1 February 2026 to 31 January 2030
- Possible extension to 31 January 2032
- 6 years
Main procurement category
Services
CPV classifications
- 75121000 - Administrative educational services
- 79340000 - Advertising and marketing services
Contract locations
- UKJ2 - Surrey, East and West Sussex
Engagement
Engagement deadline
29 August 2025
Engagement process description
This PME exercise will comprise of a questionnaire to be issued and submitted via the university's tendering portal (Proactis - https://supplierlive.proactisp2p.com/Account/Login).
Full documentation and information can be found in the Proactis Portal by following the above link and searching for opportunities linked to the University of Sussex.
The deadline for submission is 04/08/2025 at 11.00am.
This may be followed by remote sessions(s) to take place in Mid August 2025.
Please note the engagement period end date has been set as end of August 2025 to allow for the possibility of the remote session(s).
Contracting authority
University of Sussex
- Public Procurement Organisation Number: PWVT-1568-HWWM
Sussex House
Brighton
BN1 9RH
United Kingdom
Contact name: Kelly Feldman
Telephone: 0441273678143
Email: k.feldman@sussex.ac.uk
Website: https://www.sussex.ac.uk/
Region: UKJ21 - Brighton and Hove
Organisation type: Public authority - sub-central government