Scope
Description
The current Defence IT Service Desk contract provides IT Service Desk services (described below) to circa 220,000 Authority users within the Official and Secret domains expires in June 2027. The Authority is looking to procure a new Defence IT Service Desk capability to provide continuity of these critical IT support services for Defence users from this date.
Total value (estimated)
- £140,000,000 excluding VAT
- £168,000,000 including VAT
Above the relevant threshold
Contract dates (estimated)
- 10 June 2027 to 9 June 2032
- 5 years
Main procurement category
Services
CPV classifications
- 72222300 - Information technology services
- 72253100 - Helpdesk services
- 72253200 - Systems support services
- 79512000 - Call centre
Contract locations
- UK - United Kingdom
Engagement
Engagement deadline
25 July 2025
Engagement process description
Following receipt of responses to the RFI (the RFI information can be found by clicking on the 'view related notices' section), the Authority is planning to hold a series of 1-2-1's with industry to explore in further detail areas covered by the RFI, including (but not limited to):
1. Innovation;
2. Charging;
3. Transition
4. Level Playing Field.
These 1-2-1 sessions will take place between the 4th -15th August 2025 and hosted over teams. A response to the RFI is not a prerequisite to being able to participate in the 1-2-1's, however it would be helpful to the Authority to have RFI responses if you have not completed one yet.
To register your interest and to book a time slot please contact us via email using the details in the Contracting Authority section of this notification. Places are limited and therefore the Authority reserves the right to cap the number of engagements. All interested parties should register your interest in attending by email to UKStratcomDD-CM-OSM-Mailbox@mod.gov.uk by 25th July 2025
Please note that for the avoidance of doubt, this notice is not a call for competition and companies who do not register their interest will still be free to participate in any future procurement. The Authority will publish further notices prior to launching any procurement.
Procedure
Special regime
Defence and security
Contracting authority
Ministry of Defence
- Public Procurement Organisation Number: PHVX-4316-ZVGZ
Ministry of Defence
Corsham
SN13 9NR
United Kingdom
Email: UKStratcomDD-CM-OSM-Mailbox@mod.gov.uk
Website: https://www.gov.uk/government/organisations/ministry-of-defence
Region: UKK15 - Wiltshire CC
Organisation type: Public authority - central government