Section one: Contracting authority/entity
one.1) Name and addresses
Transport for London
5 Endeavour Square
LONDON
E201JN
Contact
Meeta Chohan
Country
United Kingdom
Region code
UKI - London
Justification for not providing organisation identifier
Not on any register
Internet address(es)
Main address
one.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge, at
Additional information can be obtained from the above-mentioned address
Applications or, where applicable, tenders must be submitted to the above-mentioned address
one.4) Type of the contracting authority
Regional or local authority
one.5) Main activity
General public services
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Provision of tickets to London's key attractions and other activities to be sold via TfL's Visitor Centres
two.1.2) Main CPV code
- 63500000 - Travel agency, tour operator and tourist assistance services
two.1.3) Type of contract
Services
two.1.4) Short description
TfL is seeking to deliver up to four (4) contracts for the provision of tickets to London's key attractions and other activities to be sold via TfL's visitor centres. The contract(s) shall be for a duration of two (2) years with an option to extend for up to a further one (1) plus one (1) year.
The Service Provider will be required to perform the following services:
Offering:
Supply TfL with a comprehensive range of tickets options for agreed services ensuring alignment with market demand and customer preference;
Provide TfL with access to the systems, equipment, programmes or websites used in the vending and customer payment of their tickets;
Ensure real-time availability of products and services via the vendors ticketing system/portal; and
Technical support and maintenance for any equipment and/or systems (such as ticketing machines, QR codes, handheld devices, portals, web) provided by the Service Provider.
Marketing and product training:
Supply of marketing materials, product descriptions and updates to ensure accurate and appealing promotions of tours and attractions; and
Training sessions and resources to be provided to TfL staff to equip them with knowledge to sell tickets effectively and respond appropriately to customer queries, such as refund policies, availability etc.
Collaboration and revenue generation:
Work collaboratively with TfL to identify opportunities to improve product offerings, enhancing sales and optimising revenue; and
Create strategies to enhance sales creating a mutual benefit to both the Service Provider and TfL.
TfL visitor centres operate at TfL's discretion. TfL cannot guarantee specific ticket sales volumes or consistent operating hours. This is due to the fact that the visitor centres may experience changes in opening hours, closures, or variations in footfall that could affect sales performance, and as such TfL does not guarantee any minimum sales volumes or revenue under this contract. Bidders must account for this when submitting proposals.
two.1.6) Information about lots
This concession is divided into lots: No
two.2) Description
two.2.2) Additional CPV code(s)
- 55900000 - Retail trade services
two.2.3) Place of performance
NUTS codes
- UK - United Kingdom
two.2.4) Description of the procurement
See short description above.
two.2.5) Award criteria
Concession is awarded on the basis of the criteria stated in the procurement documents
two.2.7) Duration of the concession
Duration in months
24
two.2.14) Additional information
The contract(s) shall be for a duration of two (2) years with an option to extend for up to a further one (1) plus one (1) year.
Section four. Procedure
four.2) Administrative information
four.2.2) Time limit for submission of applications or receipt of tenders
Date
16 January 2025
Local time
2:00pm
four.2.4) Languages in which tenders or requests to participate may be submitted
English
Section six. Complementary information
six.1) Information about recurrence
This is a recurrent procurement: No
six.3) Additional information
If you wish to participate in this opportunity you must register to Ariba using the link below.
https://s1-eu.ariba.com/Sourcing/Main/aw?awh=r&awssk=bCqDkf34tZMP2M9u&realm=TfL&dard=1
Once you have registered please send an email to chrisstratton@tfl.gov.uk and meetachohan@tfl.gov.uk stating the name of the organisation you have registered with. We will then share the procurement documents with you.
six.4) Procedures for review
six.4.1) Review body
Transport for London
London
Country
United Kingdom