Scope
Reference
TC2261
Description
Thames Water intends to award an Agreement for the provision of a new Debt Management SaaS solution, as well as the Implementation and System Integration work associated with it. The Software Provider may wish to submit a bid in collaboration with a System Integrator, however Thames Water expects to sign one contract upon completion of this tender exercise under which the Supplier takes accountability for the provision of the Software licenses and the successful implementation of the system within Thames Water's environment.
Total value (estimated)
- £0 excluding VAT
- £0 including VAT
Above the relevant threshold
Contract dates (estimated)
- 10 November 2025 to 9 November 2028
- Possible extension to 9 November 2030
- 5 years
Description of possible extension:
Thames Water envisages that the contract will be awarded for an initial term of 3 years with options to extend by 1 year or longer, up to a maximum overall term of 5 years.
Options
The right to additional purchases while the contract is valid.
The right to additional purchases while the contract is valid.
The full scope of the services to be provided and any options that may be considered throughout the term of the agreement, is set out in the Specification issued within the Invitation to Negotiate (ITN) document.
Main procurement category
Services
CPV classifications
- 48000000 - Software package and information systems
- 72263000 - Software implementation services
Contract locations
- UKI - London
- UKJ - South East (England)
Submission
Submission type
Requests to participate
Deadline for requests to participate
4 August 2025, 10:00am
Submission address and any special instructions
To gain access for this procurement exercise, please click on the link below, and provided the requested details. You will then be given access.
Tenders may be submitted electronically
Yes
Languages that may be used for submission
English
Award decision date (estimated)
24 October 2025
Award criteria
| Name | Description | Type | Weighting |
|---|---|---|---|
| Technical | Each proposals will be evaluated against a host of Functional and Non-Functional Requirements, which will be used to assess the functionality of the proposal. The full breakdown of the evaluation... |
Quality | 70% |
| Commercial | Price is not the only award criterion; however, it will play an important part in evaluating the proposals. The full breakdown of the evaluation criteria and weightings will be included in the tender... |
Cost | 30% |
Other information
Conflicts assessment prepared/revised
Yes
Procedure
Procedure type
Competitive flexible procedure
Special regime
Utilities
Competitive flexible procedure description
Suppliers' PSQ submissions will be scored and shortlisted in accordance with the criteria set out within the PSQ documentation, and the suppliers that are shortlisted will be invited to submit a proposal in response to the ITN.
After tenders have been submitted, evaluated, and negotiated, the successful supplier will be awarded according to the percentage weightings and criteria set out in the ITN Process document. Full details of the process that will be followed are provided within the PSQ and ITN documents.
Contracting authority
THAMES WATER UTILITIES LIMITED
- Companies House: 02366661
- Public Procurement Organisation Number: PNQQ-4647-DTCV
Clearwater Court
Reading
RG1 8DB
United Kingdom
Region: UKJ11 - Berkshire
Organisation type: Private utility