Section one: Contracting authority
one.1) Name and addresses
NHS South West - Acutes
Acute Trusts
Exeter
South west region
Contact
Helen Jaques
Country
United Kingdom
Region code
UKK4 - Devon
Internet address(es)
Main address
one.4) Type of the contracting authority
Regional or local authority
one.5) Main activity
Health
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Crisis Cafes
Reference number
T24-0117
two.1.2) Main CPV code
- 85000000 - Health and social work services
two.1.3) Type of contract
Services
two.1.4) Short description
Devon Partnership NHS Trust is seeking to subcontract the provision of Crisis Cafes within Devon including Torbay and Plymouth.
These will be open to people from Devon who perceive themselves to be in mental health crisis or are at risk of this.
two.1.6) Information about lots
This contract is divided into lots: No
two.1.7) Total value of the procurement (excluding VAT)
Value excluding VAT: £2,556,549
two.2) Description
two.2.2) Additional CPV code(s)
- 75200000 - Provision of services to the community
- 85312300 - Guidance and counselling services
two.2.3) Place of performance
NUTS codes
- UKK4 - Devon
two.2.4) Description of the procurement
Devon Partnership NHS Trust is seeking to subcontract the provision of Crisis Cafes within Devon including Torbay and Plymouth.
These will be open to people from Devon who perceive themselves to be in mental health crisis or are at risk of this.
The Crisis Cafés model will offer a welcoming, safe (psychologically and physically), friendly, compassionate and non-stigmatising environment that people can access particularly outside of traditional working hours i.e. 9am – 5pm.
The provision will support people when they are approaching or experiencing emotional distress or a mental health crisis as defined by the person presenting. The provision will be an integral part of the local community and aligned community based mental health offer.
Individuals will be supported to discuss the nature of the crisis they are experiencing and reduce the crisis or distress being experienced through a range of support including signposting, advice, access to appropriate resources and working with existing care/recovery/safety plans. This support must build on the individual’s strengths and enable choice and control and be based on shared decision making. The provision will also ensure that the support provided enables a sustained period of recovery/self management.
two.2.5) Award criteria
Quality criterion - Name: Financial narrative / Weighting: 18
Quality criterion - Name: Quality of Service / Weighting: 70
Quality criterion - Name: Sustainability / Weighting: 10
Price - Weighting: 2
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Restricted procedure
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: No
four.2) Administrative information
four.2.1) Previous publication concerning this procedure
Notice number: 2025/S 000-006048
Section five. Award of contract
Contract No
1
Title
Crisis Cafes
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
1 July 2025
five.2.2) Information about tenders
Number of tenders received: 2
Number of tenders received from SMEs: 0
Number of tenders received by electronic means: 2
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
Mental Health Matters
Waterside House, Sunderland Enterprise Park
Sunderland
SR5 2TZ
Telephone
+44 1915163500
Country
United Kingdom
NUTS code
- UKK4 - Devon
National registration number
1786914
The contractor is an SME
No
five.2.4) Information on value of contract/lot (excluding VAT)
Lowest offer: £2,556,549 / Highest offer: £2,556,549 taken into consideration
Section six. Complementary information
six.3) Additional information
This procurement is being conducted in accordance with Regulation 28 of the Public Contracts Regulations 2015.
The invitation to tender (ITT) documents and additional information is available from CTM e-procurement portal at: https://uk.eu-supply.com
Tenders or requests to participate must be submitted electronically via the above address.
six.4) Procedures for review
six.4.1) Review body
Devon Partnership NHS Trust
Exeter
Country
United Kingdom