Scope
Reference
2026 CAMRS
Description
This Service covers the provision of a community alarm and mobile response service; comprising of community alarm installations, call monitoring centre, mobile response and, where required, installation, repair, maintenance and decommission of community alarms, telecare/assistive technology, smoke detector and carbon monoxide detectors in Service Users' homes across the Borough of Calderdale. The Provider will work to and meet industry standards as a minimum. The Provider will ensure that a person-centred approach is undertaken at all times. The Provider will ensure that the Service delivered is innovative and creative both in terms of direct delivery and inworking in partnership, as required. The Service will provide: Installation of all Council owned care alarms and linked peripheral equipment, Monitoring of all activations / calls received at the Alarm Response Centre from the care alarms, linked peripheral equipment and GPS devices, Responding to all activations / calls received from the care alarms, linked peripheral equipment and GPS devices where it is deemed that help or support is needed on the ground. Installation, repair, maintenance and decommission of community alarms, telecare/assistive technology, smoke detector and carbon monoxide detectors in Service Users' homes across the Borough of Calderdale Introduce a 'Family First' response model for all new customers with a plan to transfer all current customers to the 'Family First' model within 12 months. The Provider is required to approach the delivery of this Service in a proactive manner where Provider Staff will utilise their skills and expertise in responding in the most effective way to the needs of Service Users. This may mean doing the 'little things' for Service Users that will prevent more formal intervention. Please note this is a Social Care service not a security service.
Total value (estimated)
- £8,500,000 excluding VAT
- £10,200,000 including VAT
Above the relevant threshold
Contract dates (estimated)
- 1 April 2026 to 1 April 2031
- Possible extension to 1 April 2033
- 7 years, 1 day
Description of possible extension:
Option to extend for a further period or periods of up to 2 years/24 months The option to extend will be at the discretion of the Council.
Options
The right to additional purchases while the contract is valid.
Option to extend for a further period or periods of up to 2 years/24 months The option to extend will be at the discretion of the Council.
Main procurement category
Services
CPV classifications
- 85000000 - Health and social work services
- 85300000 - Social work and related services
Contract locations
- UKE44 - Calderdale and Kirklees
Participation
Particular suitability
- Small and medium-sized enterprises (SME)
- Voluntary, community and social enterprises (VCSE)
Submission
Enquiry deadline
29 July 2025, 12:00pm
Tender submission deadline
7 August 2025, 12:00pm
Submission address and any special instructions
Tenders may be submitted electronically
Yes
Languages that may be used for submission
English
Award decision date (estimated)
13 November 2025
Award criteria
| Name | Description | Type | Weighting |
|---|---|---|---|
| Quality | 60% Quality |
Quality | 60% |
| Price | 40% Price |
Price | 40% |
Other information
Payment terms
Contained within Contract document
Conflicts assessment prepared/revised
Yes
Procedure
Procedure type
Open procedure
Special regime
Light touch
Contracting authority
The Borough Council of Calderdale
- Public Procurement Organisation Number: PNQT-4842-NXXN
Town Hall, Crossley Street
Halifax
HX1 1UJ
United Kingdom
Contact name: Bob Farr
Telephone: +44 1422393818
Email: bob.farr@calderdale.gov.uk
Website: https://www.calderdale.gov.uk/v2
Region: UKE44 - Calderdale and Kirklees
Organisation type: Public authority - sub-central government