Section one: Contracting authority/entity
one.1) Name and addresses
ScotRail Trains Limited .
Atrium Court,, 50 Waterloo Street
Glasgow
G2 6HQ
Contact
Kathleen Gay
Country
United Kingdom
NUTS code
UKM - Scotland
Internet address(es)
Main address
Buyer's address
https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA30589
one.6) Main activity
Railway services
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
IT Software to Support the Management of Unplanned Disruption on Scotland’s Rail Network
two.1.2) Main CPV code
- 48100000 - Industry specific software package
two.1.3) Type of contract
Supplies
two.1.4) Short description
IT software and services which support the management of train services during times of unplanned disruption on Scotland’s rail network. It is a critical system in supporting daily operations. A summary of the core functionality of the system is as follows:
- The ability to generate and update line of route disruption messages and distribute these messages to a pre-defined list of recipients
-The ability to view route disruption incidents being experienced by other rail operators on Scotland’s rail network
-The ability to configure the system to automatically identify all stations and journeys affected by an incident which causes unplanned disruption
- The ability to automatically update 3rd party rail industry systems and journey planners to reflect changes to services as a consequence of unplanned disruption
- A mobile app for the use of frontline staff which will provide real-time advice of disruption incidents; frontline staff will have the ability to filter notifications specific to their business area
- A customer facing real-time view of how ScotRail train services are performing; customers will have the ability to receive alerts when services are disrupted on the line of route which they use
two.1.6) Information about lots
This contract is divided into lots: No
two.2) Description
two.2.2) Additional CPV code(s)
- 48100000 - Industry specific software package
two.2.3) Place of performance
NUTS codes
- UKM - Scotland
two.2.4) Description of the procurement
IT software and services which support the management of train services during times of unplanned disruption on Scotland’s rail network. It is a critical system in supporting daily operations. A summary of the core functionality of the system is as follows:
- The ability to generate and update line of route disruption messages and distribute these messages to a pre-defined list of recipients
-The ability to view route disruption incidents being experienced by other rail operators on Scotland’s rail network
-The ability to configure the system to automatically identify all stations and journeys affected by an incident which causes unplanned disruption
- The ability to automatically update 3rd party rail industry systems and journey planners to reflect changes to services as a consequence of unplanned disruption
- A mobile app for the use of frontline staff which will provide real-time advice of disruption incidents; frontline staff will have the ability to filter notifications specific to their business area
- A customer facing real-time view of how ScotRail train services are performing; customers will have the ability to receive alerts when services are disrupted on the line of route which they use
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Award of a contract without prior publication of a call for competition in the cases listed below
- The procurement falls outside the scope of application of the regulations
Explanation:
On the basis of The Utilities Contracts (Scotland) Regulations 2016 in accordance with regulation 48.(1)(c)(ii) a utility may award a contract following a negotiated procedure without prior publication of a call for competition where the works, supplies or services can be supplied only by a particular economic operator due to competition being absent for technical reasons. This disruption management software is a critical system in supporting ScotRail's daily operation. It is an industry specific system with specific technical functionality which is unique to the supplier Nexus Alpha. Specifically, the software allows ScotRail to view line of route disruption for the other Train Operating Companies who operate within Scotland. This is critical for consistency of messaging and updating customers at ScotRail stations; it allows ScotRail to automatically identify stations and journeys impacted by disruption; the system can update 3rd party industry systems and journey planners to reflect changes to services as a consequence of unplanned disruption, keeping our customers and employees informed. ScotRail is not aware of any other system available on the market that can provide this functionality. Therefore, ScotRail intend to award a contract to Nexus Alpha for a period of 5 years.
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
Section five. Award of contract/concession
A contract/lot is awarded: Yes
five.2) Award of contract/concession
five.2.1) Date of conclusion of the contract
1 November 2024
five.2.2) Information about tenders
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor/concessionaire
Nexus Alpha Ltd
Streathbourne House, 75 Redehall Road, Smallfield
Surrey
RH6 9QA
Country
United Kingdom
NUTS code
- UKI - London
The contractor/concessionaire is an SME
Yes
Section six. Complementary information
six.3) Additional information
(SC Ref:784046)
six.4) Procedures for review
six.4.1) Review body
Glasgow Sheriff Court
Glasgow
Country
United Kingdom