Section one: Contracting authority
one.1) Name and addresses
Financial Ombudsman Service
Exchange Tower, Harbour Exchange Square,
London
E14 9SR
chris.jones@financial-ombudsman.org.uk
Country
United Kingdom
Region code
UK - United Kingdom
Internet address(es)
Main address
www.financial-ombudsman.org.uk
one.4) Type of the contracting authority
Body governed by public law
one.5) Main activity
Economic and financial affairs
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Digital Front Door
two.1.2) Main CPV code
- 72590000 - Computer-related professional services
two.1.3) Type of contract
Services
two.1.4) Short description
Development of a 'digital front door' prototype.
two.1.6) Information about lots
This contract is divided into lots: No
two.1.7) Total value of the procurement (excluding VAT)
Value excluding VAT: £278,055
two.2) Description
two.2.3) Place of performance
NUTS codes
- UK - United Kingdom
two.2.4) Description of the procurement
Development of a 'digital front door' prototype.
two.2.5) Award criteria
Quality criterion - Name: Technical / Weighting: 65
Quality criterion - Name: Cultural Fit / Weighting: 5
Cost criterion - Name: Price / Weighting: 30
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Award of a contract without prior publication of a call for competition in the cases listed below
- The procurement falls outside the scope of application of the regulations
Explanation:
Awarded under existing framework.
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: No
Section five. Award of contract
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
30 May 2025
five.2.2) Information about tenders
Number of tenders received: 5
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
Hippo Digital Limited
Leeds
Country
United Kingdom
NUTS code
- UK - United Kingdom
The contractor is an SME
No
five.2.4) Information on value of contract/lot (excluding VAT)
Total value of the contract/lot: 278,055 PHP
Section six. Complementary information
six.4) Procedures for review
six.4.1) Review body
Financial Ombudsman Service
Exchange Tower
London
E14 9SR
Country
United Kingdom