Scope
Reference
DN778105
Description
The Council is seeking to appoint a single Service Provider to provide a Parking Enforcement and Operations service, with the experience and knowledge to drive efficiencies and service
enhancement, using technology and data to its maximum potential, and maintaining the confidence of the Council and road users that the service is robust, fair and transparent.
The Council intends to award a contract for up to ten (10) years, the initial term of five (5) years, with an option to extend for a further five (5) years.
The Council is keen to appoint a Service Provider which will be proactive in proposing and delivering the changes necessary to deliver the best possible service, offering knowledge,
best practice, and advice on emerging technology and approaches.
Core services included in this project include:
> On-street and off street Civil Parking Enforcement (CPE) including all resourcing, equipment and associated services including provision of software/system, hosting and secure payment processing
> Review of moving traffic and bus lane contravention clips to generate evidence packs, using existing review software, for processing to the enforcement system.
> Provision of printing and posting service for statutory notices served through the statutory enforcement process for parking, moving traffic and bus lane contraventions.
> Provision of software/system for the administration of parking permit applications, renewals, visitor vouchers, and dispensations and school street exemptions and related secure payments processing.
> Processing applications for, implementation and removal of parking bay suspensions.
> Customer Services related to CPE and services provided, including triaging and responding to enforcement requests from the Council and members of the public
> Blue Badge misuse monitoring and reporting.
> Operation of the off-street parking assets, including provision of staff for the operation of multi-storey and surface car parks
> Operation and maintenance of car park equipment
> Cash collection, counting and banking
> Any other associated services required to facilitate the delivery of the contract.
This is a summary of the requirements. More extensive detail is included in the tender documents including the specification. THe documents are available in the attachments section of the e-procurement portal.
Total value (estimated)
- £25,000,000 excluding VAT
- £30,000,000 including VAT
Above the relevant threshold
Contract dates (estimated)
- 1 October 2026 to 30 September 2031
- Possible extension to 30 September 2036
- 10 years
Description of possible extension:
There is an option to extend the contract for a period of five years beyond the contract end date of 30/9/26. The contract may be extended if the contact performance has been satisfactory and the service requirements continue to meet the objectives of the London Borough of Sutton.
Main procurement category
Services
CPV classifications
- 60000000 - Transport services (excl. Waste transport)
- 63712400 - Parking services
- 98351100 - Car park services
- 98351110 - Parking enforcement services
Contract locations
- UKI63 - Merton, Kingston upon Thames and Sutton
Participation
Particular suitability
Small and medium-sized enterprises (SME)
Submission
Enquiry deadline
28 July 2025, 11:59pm
Tender submission deadline
4 August 2025, 12:00pm
Submission address and any special instructions
Tenders must be submitted via the London Tender Portal (https://www.londontenders.org/) no later than the tender submission deadline which is 12 noon 4/8/2025.
Tenders may be submitted electronically
Yes
Languages that may be used for submission
English
Award decision date (estimated)
16 October 2025
Award criteria
| Name | Description | Type | Weighting |
|---|---|---|---|
| Quality | The quality (including social value) sub criteria is as follows Mobilisation Plan 15% (9 out of 60%) Deployment 15% (9 out of 60%) Technology Platform - Enforcement 15% (9 out of 60%) Technology Platform... |
Quality | 60% |
| Price | Price | 40% |
Other information
Applicable trade agreements
- Government Procurement Agreement (GPA)
Conflicts assessment prepared/revised
Yes
Procedure
Procedure type
Open procedure
Contracting authority
London Borough of Sutton
- Public Procurement Organisation Number: PJMC-1445-VCVG
Civic Offices, St Nicholas Way
Sutton
SM1 1EA
United Kingdom
Email: commercial.procurement@sutton.gov.uk
Website: https://www.sutton.gov.uk/
Region: UKI63 - Merton, Kingston upon Thames and Sutton
Organisation type: Public authority - sub-central government