Scope
Reference
CGAPR017
Description
Community Gateway's current contract for the Out of Hours Emergency Repairs Call Handling Service is is provided by an external Service Provider and handles 9,964 calls per annum. The current contract expires in March 2026.
The procurement process for new Out of Hours Emergency Repairs Call Handling Service is expected to commence in October 2025 with the new contract commencing by March 2026.
Prior to launching the procurement process, CGA is undertaking a Pre Market Engagement exercise.
The purpose of the Pre Market Engagement exercise is to establish:
•Market capacity and appetite
•Solution options
•Technology options
•Specification content
•Delivery model options
•Indications on cost
•Procurement options
•Implementation timescales
•Social value opportunities
•Risks
•Barriers
Further details can be found in the Pre Market Engagement Brief. To request a copy of the Pre Market Engagement Brief, please contact our appointed Procurement Advisors, Clarity Procurement Solutions:
nathan@clarityprocurement.co.uk
To view this notice, please click here:
https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=963079889
Total value (estimated)
- £250,000 including VAT
Above the relevant threshold
Contract dates (estimated)
- 27 March 2026 to 26 March 2031
- 5 years
Main procurement category
Services
CPV classifications
- 79510000 - Telephone-answering services
Contract locations
- UKD4 - Lancashire
Engagement
Engagement deadline
31 July 2025
Engagement process description
The Pre Market Engagement exercise will be conducted via a 1-hour Teams meeting with each Participant during August 2025.
Meeting spaces are limited and will be allocated on a first come first served basis to Interested Parties responding to this notice.
Interested Parties wishing to attend should register their interest by no later than 31st July 2025 to our appointed Procurement Advisors, Clarity Procurement Solutions:
nathan@clarityprocurement.co.uk
Interested Parties should also indicate the names and positions of those wishing to attend.
Subject to availability, meeting dates will be confirmed to Participants week commencing 4th August 2025.
Submission
Publication date of tender notice (estimated)
6 October 2025
Contracting authority
Community Gateway Association Limited
- Public Procurement Organisation Number: PBDZ-8761-JYXZ
Harbour House, Portway
Preston
PR2 2DW
United Kingdom
Region: UKD45 - Mid Lancashire
Organisation type: Public authority - sub-central government