Section one: Contracting authority
one.1) Name and addresses
Central London Community Healthcare NHS Trust
Ground Floor, 15 Marylebone Road
London
NW1 5JD
Country
United Kingdom
Region code
UKI32 - Westminster
Internet address(es)
Main address
Buyer's address
one.4) Type of the contracting authority
Regional or local authority
one.5) Main activity
General public services
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
High Intensity User Service
Reference number
C335300
two.1.2) Main CPV code
- 85112000 - Hospital support services
two.1.3) Type of contract
Services
two.1.4) Short description
The Trust seeks to commission a Provider to adopt a social-led approach to support this cohort of
patients who frequently present to A&E and/or are re-admitted into hospital within a short period of
time, as well as those at risk of this. The Provider will take a holistic, social, non-clinical approach to
support an identified cohort of these patients in North West London. The aim is to understand and
address the causes of their high intensity use of unscheduled care services and/or their repeated
need for hospitalisation, and in turn release capacity to those who need it the most
two.1.6) Information about lots
This contract is divided into lots: No
two.1.7) Total value of the procurement (excluding VAT)
Value excluding VAT: £965,062.34
two.2) Description
two.2.2) Additional CPV code(s)
- 85112000 - Hospital support services
two.2.3) Place of performance
NUTS codes
- UKI3 - Inner London – West
Main site or place of performance
CNWL NHS Trust
two.2.4) Description of the procurement
The Trust seeks to commission a Provider to adopt a social-led approach to support this cohort of
patients who frequently present to A&E and/or are re-admitted into hospital within a short period of
time, as well as those at risk of this. The Provider will take a holistic, social, non-clinical approach to
support an identified cohort of these patients in North West London. The aim is to understand and
address the causes of their high intensity use of unscheduled care services and/or their repeated
need for hospitalisation, and in turn release capacity to those who need it the most
two.2.5) Award criteria
Price
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Open procedure
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: No
four.2) Administrative information
four.2.1) Previous publication concerning this procedure
Notice number: 2025/S 000-006518
Section five. Award of contract
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
2 July 2025
five.2.2) Information about tenders
Number of tenders received: 2
Number of tenders received by electronic means: 2
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
The British Red Cross
44 Moorfields, London, EC2Y 9AL
London
M50 2GT
Telephone
+44 3448711111
Country
United Kingdom
NUTS code
- UKI3 - Inner London – West
Internet address
https://www.redcross.org.uk/about-us/contact-us
The contractor is an SME
No
five.2.4) Information on value of contract/lot (excluding VAT)
Initial estimated total value of the contract/lot: £965,062.34
Total value of the contract/lot: £965,062.34
Section six. Complementary information
six.4) Procedures for review
six.4.1) Review body
High Court and Court of Appeal of England and Wales
Strand
London
WC2A 2LL
internationalrelationsrudicialoffice@judiciary.uk
Country
United Kingdom