Section one: Contracting authority
one.1) Name and addresses
NHS NORTH EAST AND NORTH CUMBRIA INTEGRATED CARE BOARD
PEMBERTON HOUSE COLIMA AVENUE SUNDERLAND ENTERPRISE PARK
Sunderland
SR53XB
Country
United Kingdom
Region code
UKC23 - Sunderland
NHS Organisation Data Service
QHM
Internet address(es)
Main address
https://northeastnorthcumbria.nhs.uk/
one.4) Type of the contracting authority
Body governed by public law
one.5) Main activity
Health
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
North Cumbria Waiting Well Service - iCan
two.1.2) Main CPV code
- 85323000 - Community health services
two.1.3) Type of contract
Services
two.1.4) Short description
This contract has been awarded under the urgent circumstances provision of the Provider Selection Regime (PSR). This contract has been awarded under the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Public Contracts Regulations 2015 and Procurement Regulations 2024 do not apply to this award.
Do to urgent need, an implied contract has been in place since 01 April 2025 but contracts were signed off 27 June 2025.
The contract is to provide the waiting well service for patients registered with General Practices that are part of the waiting well programme. The aim of the service is to support the target cohort of patients to use the time they wait for surgery to prepare mentally, emotionally, socially and physically for their procedure, with a view to helping minimise those not ready/fit for surgery, minimise recovery time post surgery and maximise surgical outcomes.
The Waiting Well programme is a sub project under of the Healthier Fairer programme. This programme was started as a proof of concept.
two.1.6) Information about lots
This contract is divided into lots: No
two.1.7) Total value of the procurement (excluding VAT)
Value excluding VAT: £58,116
two.2) Description
two.2.3) Place of performance
NUTS codes
- UKD1 - Cumbria
Main site or place of performance
North Cumbria
two.2.4) Description of the procurement
This contract has been awarded under the urgent circumstances provision of the Provider Selection Regime (PSR). This contract has been awarded under the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Public Contracts Regulations 2015 and Procurement Regulations 2024 do not apply to this award.
Do to urgent need, an implied contract has been in place since 01 April 2025 but contracts were signed off 27 June 2025.
The contract is to provide the waiting well service for patients registered with General Practices that are part of the waiting well programme. The aim of the service is to support the target cohort of patients to use the time they wait for surgery to prepare mentally, emotionally, socially and physically for their procedure, with a view to helping minimise those not ready/fit for surgery, minimise recovery time post surgery and maximise surgical outcomes. iCan Wellbring group will provide a tiered service offer to patients providing personalised care based on their individual needs/complexity.
The provider will provides a tiered service offer will consist of;
Complex / high level
• Up to 12x 1:1 appointment
• 12 weeks access to fitness sessions
• 12 weeks access to wellbeing sessions
• Continue check in for referral opportunities
Targeted / medium level
• Up to 6x 1:1 appointment
• 6-10 weeks access to fitness sessions
• 6-10 weeks access to wellbeing sessions
• Continue check in for referral opportunities
Universal / low level
• Up to 3x 1:1 appointment
• Sign posting and copies of service support guides
• Continue check in for referral opportunities
This will be for a 6 month contract with the option to extend for a maximum of an additional 6 months. Resulting in the opportunity of this contract length being for 12 months.
two.2.5) Award criteria
Quality criterion - Name: No realistic alternative provider / Weighting: 100
Cost criterion - Name: Agreed financial envelope / Weighting: 100
two.2.11) Information about options
Options: No
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Award of a contract without prior publication of a call for competition in the cases listed below
- The procurement falls outside the scope of application of the regulations
Explanation:
Proof of concept services. An implied contract has been in place since 01 April but contracts were signed off 27 June 2025.
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
Section five. Award of contract
Title
North Cumbria Waiting Well Service - iCan
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
1 April 2025
five.2.2) Information about tenders
Number of tenders received: 1
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
iCan Wellbring Group
Unit 18, The Maltings, Bridge Street
Carlisle
CA25SR
Country
United Kingdom
NUTS code
- UKD1 - Cumbria
Charity Commission (England and Wales)
1203783
The contractor is an SME
Yes
five.2.4) Information on value of contract/lot (excluding VAT)
Initial estimated total value of the contract/lot: £58,116
Total value of the contract/lot: £58,116
Section six. Complementary information
six.3) Additional information
This contract has been awarded under the urgent circumstances provision of the Provider Selection Regime (PSR). This contract has been awarded under the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Public Contracts Regulations 2015 and Procurement Regulations 2024 do not apply to this award.
Decision to award made via the NENC ICB Contracting Subcommittee - 27 June 2025. Conflicts of Interest were managed and no conflicts of interest declared.
six.4) Procedures for review
six.4.1) Review body
NHS North East and North Cumbria Integrated Care Board
PEMBERTON HOUSE COLIMA AVENUE SUNDERLAND ENTERPRISE PARK
Sunderland
Country
United Kingdom
six.4.3) Review procedure
Precise information on deadline(s) for review procedures
Proof of concept services. An implied contract has been in place since 01 April but contracts were signed off 27 June 2025.