Scope
Reference
P00001647
Description
West Berkshire currently uses the West Berkshire Directory to provide families with a single, accessible source of information about local services. Some online features, such as booking and payment options, have been introduced to support residents in accessing services. However, these do not meet the full requirements of the Department for Education's (DfE) for a universal front door.
Family Hubs must be built around three core delivery principles: Access, Relationships, and Connections. Each area is expected to meet minimum standards to provide digital access to information, guidance, and support across all aspects of the programme. This includes offering a universal 'front door'-a one-stop shop for family support services that integrates both physical and virtual access.
To meet and exceed these expectations, West Berkshire's Family Hubs are seeking a digital transformation solution. The goal is to go beyond the DfE's minimum requirements and deliver broader improvements to the local digital infrastructure, enabling more coordinated, effective support for early intervention, prevention, and family services across partner organisations.
Contract dates (estimated)
- 1 September 2025 to 31 August 2028
- Possible extension to 31 August 2030
- 5 years
Main procurement category
Services
CPV classifications
- 48190000 - Educational software package
- 48200000 - Networking, Internet and intranet software package
- 48300000 - Document creation, drawing, imaging, scheduling and productivity software package
- 48510000 - Communication software package
- 48900000 - Miscellaneous software package and computer systems
- 72000000 - IT services: consulting, software development, Internet and support
- 72212211 - Platform interconnectivity software development services
Engagement
Engagement deadline
17 July 2025
Engagement process description
Dear Supplier,
Could you please help us identify a solutions in order to provide families, in West Berkshire, with a single, accessible source of information about local services.
Please fill in the survey here https://eu.surveymonkey.com/r/digital-family-hub-pre-market-engagement
Thank you!
Participation
Particular suitability
- Small and medium-sized enterprises (SME)
- Voluntary, community and social enterprises (VCSE)
Submission
Publication date of tender notice (estimated)
26 August 2025
Contracting authority
West Berkshire Council
- Public Procurement Organisation Number: PTXJ-8922-CMNQ
Market Street
Newbury
RG14 5LD
United Kingdom
Contact name: Marie-Anne Gaffney
Email: procurement@westberks.gov.uk
Website: http://www.westberks.gov.uk
Region: UKJ11 - Berkshire
Organisation type: Public authority - central government