Section one: Contracting authority
one.1) Name and addresses
HM Revenue & Customs
Trinity Bridge House
Salford
M5 2BH
Contact
Fintan Bradley
Country
United Kingdom
NUTS code
UK - United Kingdom
Justification for not providing organisation identifier
Not on any register
Internet address(es)
Main address
one.3) Communication
Access to the procurement documents is restricted. Further information can be obtained at
Additional information can be obtained from the above-mentioned address
Tenders or requests to participate must be submitted electronically via
http://proposals.seller.ariba.com
one.4) Type of the contracting authority
Other type
Non Ministerial Dept
one.5) Main activity
Other activity
Direct and Indirect Taxes
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Voluntary and Community Mental Health Support
two.1.2) Main CPV code
- 85312300 - Guidance and counselling services
two.1.3) Type of contract
Services
two.1.4) Short description
His Majesty's Revenue and Customs (HMRC) invites tenders from voluntary and community sector (VCS) organisations with existing, proven experience, in supporting people dealing with mental health problems.
You will need to:
a) provide a specialist mental health support referral phone line for HMRC customers who are feeling overwhelmed or anxious about their tax affairs, financial hardship or HMRC debt
b) work with HMRC to identify opportunities to build capability across the organisation, enabling HMRC colleagues to recognise, support and correctly signpost customers to the service
c) offer further signposting for HMRC customers and a referral route to HMRC's specialist team, for those customers who need further tax or debt support
Specific Requirements:
• 24 hours a day, 365 days a year service, through a dedicated phone number
• capacity to handle circa 1,500 referrals from across the UK, for the duration of the 24 month contract
• a communications and marketing plan to promote the service
• data reporting capacity to evidence the effectiveness of the service
• provision of insight to inform and shape HMRC's future model, in supporting customers with mental health problems and those feeling overwhelmed and anxious about their tax affairs or financial hardship
• a review of current HMRC adviser ability, to then identify and offer solutions to improve capability and awareness.
Suppliers will be required to evidence the appropriate professional accreditations and vetting procedures, structured training for both staff and volunteers at all levels of their organisation.
HMRC will work with the successful organisation to have specialist mental health support in place from 14 March 2024 and for the duration of the contract, to build capability and understanding around support needed for HMRC customers.
It is a mandatory requirement that all tenderers participating in this tender must be a VCS organisation.
The funding available for all contract awarded under this tender, is £100,000 (Vat Excl) per year.
two.1.5) Estimated total value
Value excluding VAT: £200,000
two.1.6) Information about lots
This contract is divided into lots: No
two.2) Description
two.2.2) Additional CPV code(s)
- 85312300 - Guidance and counselling services
- 85312310 - Guidance services
- 85312320 - Counselling services
two.2.3) Place of performance
NUTS codes
- UK - United Kingdom
two.2.4) Description of the procurement
His Majesty's Revenue and Customs (HMRC) invites tenders from voluntary and community sector (VCS) organisations with existing, proven experience, in supporting people dealing with mental health problems.
You will need to:
a) provide a specialist mental health support referral phone line for HMRC customers who are feeling overwhelmed or anxious about their tax affairs, financial hardship or HMRC debt
b) work with HMRC to identify opportunities to build capability across the organisation, enabling HMRC colleagues to recognise, support and correctly signpost customers to the service
c) offer further signposting for HMRC customers and a referral route to HMRC's specialist team, for those customers who need further tax or debt support
Specific Requirements:
• 24 hours a day, 365 days a year service, through a dedicated phone number
• capacity to handle circa 1,500 referrals from across the UK, for the duration of the 24 month contract
• a communications and marketing plan to promote the service
• data reporting capacity to evidence the effectiveness of the service
• provision of insight to inform and shape HMRC's future model, in supporting customers with mental health problems and those feeling overwhelmed and anxious about their tax affairs or financial hardship
• a review of current HMRC adviser ability, to then identify and offer solutions to improve capability and awareness.
Suppliers will be required to evidence the appropriate professional accreditations and vetting procedures, structured training for both staff and volunteers at all levels of their organisation.
HMRC will work with the successful organisation to have specialist mental health support in place from 14 March 2024 and for the duration of the contract, to build capability and understanding around support needed for HMRC customers.
It is a mandatory requirement that all tenderers participating in this tender must be a VCS organisation.
The funding available for all contract awarded under this tender, is £100,000 (Vat Excl) per year.
two.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
two.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months
24
This contract is subject to renewal
Yes
Description of renewals
The agreement will have the option of being extended by a maximum of 12 months.
two.2.10) Information about variants
Variants will be accepted: Yes
two.2.11) Information about options
Options: Yes
Description of options
The agreement will have the option of being extended by a maximum of 12 months.
Section three. Legal, economic, financial and technical information
three.1) Conditions for participation
three.1.1) Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers
List and brief description of conditions
- A Tenderer's ability to deliver a dedicated referral phone line for HMRC customers 24/7, 365 days a year.
- A Tenderer being a Voluntary and Community Sector organisation.
three.2) Conditions related to the contract
three.2.1) Information about a particular profession
Execution of the service is reserved to a particular profession
Reference to the relevant law, regulation or administrative provision
Obligation to indicate the names and professional qualifications of the staff assigned to performing the contract.
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Open procedure
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: No
four.2) Administrative information
four.2.2) Time limit for receipt of tenders or requests to participate
Date
10 January 2024
Local time
5:00pm
four.2.4) Languages in which tenders or requests to participate may be submitted
English
four.2.6) Minimum time frame during which the tenderer must maintain the tender
Tender must be valid until: 31 January 2024
four.2.7) Conditions for opening of tenders
Date
11 January 2024
Local time
9:00am
Section six. Complementary information
six.1) Information about recurrence
This is a recurrent procurement: No
six.3) Additional information
This requirement will be met by an eSourcing RfP using HMRC SAP Ariba. Please ensure you are registered with the HMRC SAP Ariba to gain access to the RfP documentation which will contain full details.
If you are not already registered, the registration link is: https://s1-eu.ariba.com/Sourcing/Main/aw?awh=r&awssk=bp.2VKcuJb3OixMn&realm=hmrc&dard=1
As part of the registration process you will receive a system generated email asking you to
activate your SAP Ariba supplier account by verifying your email address.
Once you have completed the activation process you will receive a further email by return confirming the 'registration process is now complete' and providing you with 'your organisation's account ID' number. If an email response from HMRC is not received within one working day of your request, please re-contact sapariba.hmrcsupport@hmrc.gsi.gov.uk (after first checking your spam in-box) confirming when your registration request was first made.
Once you have obtained 'your organization's account ID' number, please email fintan.bradley@hmrc.gov.uk and copy in e.procurement@hmrc.gov.uk and with your account ID number, you will then receive an e-mail confirming access. Further information about HMRC's procurement tool SAP Ariba, Suppliers Guide and general information is available on the HMRC website: www.hmrc.gov.uk/about/supplying.htm. If you have already registered on SAP Ariba then you may also need to re-register on HMRC's SAP Ariba in order to be added to the event.
six.4) Procedures for review
six.4.1) Review body
HMRC
Salford
United Kingdow
M3 5BS
Country
United Kingdom