Section one: Contracting entity
one.1) Name and addresses
SSE plc
200 Dunkeld Road
Perth
PH1 3AQ
Country
United Kingdom
Region code
UK - United Kingdom
Internet address(es)
Main address
one.6) Main activity
Electricity
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
FW Service - Cloud Contact Management - Multi 0124
two.1.2) Main CPV code
- 72210000 - Programming services of packaged software products
two.1.3) Type of contract
Services
two.1.4) Short description
Procurement of Contact Centre as a Service (CCaaS) solution to replace the existing Distribution Customer Services contact centre infrastructure.
two.1.6) Information about lots
This contract is divided into lots: No
two.2) Description
two.2.3) Place of performance
NUTS codes
- UK - United Kingdom
two.2.4) Description of the procurement
Procurement of Contact Centre as a Service (CCaaS) solution to replace the existing Distribution Customer Services contact centre infrastructure.
two.2.5) Award criteria
Quality criterion - Name: Delivery Approaches / Weighting: 20
Quality criterion - Name: Functional Requirements / Weighting: 25
Quality criterion - Name: Non-Functional Requirements / Weighting: 15
Quality criterion - Name: Service Management / Weighting: 5
Quality criterion - Name: Architecture / Weighting: 20
Quality criterion - Name: Security / Weighting: 10
Quality criterion - Name: Terms and Conditions / Weighting: 5
Price - Weighting: 30
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Negotiated procedure with prior call for competition
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: No
four.2) Administrative information
four.2.1) Previous publication concerning this procedure
Notice number: 2024/S 000-009498
Section five. Award of contract
Title
FW Service - Cloud Contact Management - Multi 0124
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
15 November 2024
five.2.2) Information about tenders
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
Accenture (UK) Limited
London
Country
United Kingdom
NUTS code
- UK - United Kingdom
The contractor is an SME
No
Section six. Complementary information
six.4) Procedures for review
six.4.1) Review body
SSE
Perth
Country
United Kingdom