Section one: Contracting authority
one.1) Name and addresses
NHS North East London Integrated Care Board
4th Floor - Unex Tower, 5 Station Street
LONDON
E15 1DA
Country
United Kingdom
Region code
UKI41 - Hackney and Newham
NHS Organisation Data Service
QMF
Internet address(es)
Main address
https://northeastlondon.icb.nhs.uk/
one.4) Type of the contracting authority
Body governed by public law
one.5) Main activity
Health
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
ITSM Helpdesk Software (Freshservice)
two.1.2) Main CPV code
- 48000000 - Software package and information systems
two.1.3) Type of contract
Supplies
two.1.4) Short description
The purchase of Freshservice Helpdesk software through the G-Cloud 13 Framework (Lot 2, Cloud Software).
two.1.6) Information about lots
This contract is divided into lots: No
two.1.7) Total value of the procurement (excluding VAT)
Value excluding VAT: £47,736
two.2) Description
two.2.3) Place of performance
NUTS codes
- UKI5 - Outer London – East and North East
two.2.4) Description of the procurement
The procurement is for licenses for IT Helpdesk software through the G-Cloud 13 framework.
two.2.5) Award criteria
Price
two.2.11) Information about options
Options: No
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Award of a contract without prior publication of a call for competition in the cases listed below
- The procurement falls outside the scope of application of the regulations
Explanation:
NHS North East London Integrated Care Board have conducted a call-off process from the CCS G-Cloud 13 Framework (RM1557.13). The process has been undertaken in accordance with the G-Cloud 13 buyers guide to identify the most suitable provider to deliver requirements. This process identified Freshworks as most suitable provider as they were able to meet complete needs of requirement.
The contract is for two years initially (at a value of £47,736) with the option for an additional years extension.
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
Section five. Award of contract
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
7 November 2024
five.2.2) Information about tenders
Number of tenders received: 1
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
Freshworks Inc
2950 S. Delaware Street, Suite 201
San Mateo, California
Country
United States
NUTS code
- US - United States
Justification for not providing organisation identifier
Not on any register
The contractor is an SME
No
five.2.4) Information on value of contract/lot (excluding VAT)
Total value of the contract/lot: £47,736
Section six. Complementary information
six.4) Procedures for review
six.4.1) Review body
NHS North East London Integrated Care Board
London
Country
United Kingdom