Section one: Contracting authority
one.1) Name and addresses
STOKE-ON-TRENT CITY COUNCIL
Civic Centre
STOKE-ON-TRENT
ST41HH
Contact
Christopher Conway
Christopher.Conway@stoke.gov.uk
Telephone
+44 7468538321
Country
United Kingdom
Region code
UKG23 - Stoke-on-Trent
Justification for not providing organisation identifier
Not on any register
Internet address(es)
Main address
one.3) Communication
Additional information can be obtained from the above-mentioned address
one.4) Type of the contracting authority
Regional or local authority
one.5) Main activity
General public services
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Stoke on Trent City Council - Telecare Services Notice
two.1.2) Main CPV code
- 32000000 - Radio, television, communication, telecommunication and related equipment
two.1.3) Type of contract
Supplies
two.1.4) Short description
Stoke on Trent City Council currently provides an in-house Telecare Service offer, renowned for its gold standard across all elements. The Telecare Service provides assistive technology services to self-funders in the Stoke-on-Trent and immediate-surrounding area, and to adult social care clients in Stoke-on-Trent. The service includes:
- Assessment of telecare equipment requirements,
- Purchase, provision, maintenance and recycling of relevant equipment,
- monitoring of activations, medical triage of emergency calls and taking actions to meet people's requirements (using response service wherever safe to do so, rather than ambulance callout),
- 24/7 emergency response including attendance at the person's house, medical triage, taking vital signs, moving people from floor to bed/chair using lifting equipment and safe moving techniques and welfare visits.
Our internal service is currently supporting 4500 clients overall, each of whom have access to emergency response and 24/7 services.
The service operates to the following targets:
- Answering activations = 99% within 1 minute, 99.5% within 3 minutes. This does not include where calls are answered and put on hold.
- Emergency responses = 90% of responses within 45 minutes of alarm activation
- Installation = urgent installations within 2 working days, standard installations within 10 working days
- Digital-ready = all new installations will be digitally-equipped; all equipment and call handling infrastructure will be completely digital by 31 December 2025.
The council wishes to continue fulfilling its current services to the same high standard, though recognises the need to engage with the innovative providers within the market to better understand the wider offer which may be available in an ever-developing digital service area.
If you are interested in any further discussions regarding this notice please contact Alex.Dracup@stoke.gov.uk, with the reference 'Telecare Services Notice' where additional details can be discussed.
two.1.6) Information about lots
This contract is divided into lots: No
two.2) Description
two.2.2) Additional CPV code(s)
- 32500000 - Telecommunications equipment and supplies
two.2.3) Place of performance
NUTS codes
- UKG23 - Stoke-on-Trent
Main site or place of performance
Within the city of Stoke-on-Trent
two.2.4) Description of the procurement
The council wishes to continue fulfilling its current services to the same high standard, though recognises the need to engage with the innovative providers within the market to better understand the wider offer which may be available in an ever-developing digital service area.
If you are interested in any further discussions regarding this notice please contact Alex.Dracup@stoke.gov.uk, with the reference 'Telecare Services Notice' where additional details can be discussed.
two.3) Estimated date of publication of contract notice
18 November 2024
Section four. Procedure
four.1) Description
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes