Scope
Reference
RCT02
Description
Provision of a Customer Relationship Management (CRM) solution with a strong focus on case management and IT service management (ITSM).
Contract 1. CORPORATE CUSTOMER RELATIONSHIP MANAGEMENT SOLUTION
Supplier
Contract value
- £1,658,836 excluding VAT
- £1,990,606 including VAT
Above the relevant threshold
Date signed
1 July 2025
Contract dates
- 1 July 2025 to 30 June 2030
- Possible extension to 30 June 2032
- 7 years
Description of possible extension:
2 additional years
Main procurement category
Services
Options
The right to additional purchases while the contract is valid.
Additional componentry to meet needs of the Council in regards to a CRM solution.
CPV classifications
- 48000000 - Software package and information systems
- 72200000 - Software programming and consultancy services
Contract locations
- UKL15 - Central Valleys
Justification for not setting key performance indicators
Under £5m
Submission
Submission type
Tenders
Other information
Conflicts assessment prepared/revised
Yes
Procedure
Procedure type
Competitive flexible procedure
Supplier
Computacenter (UK) Limited
- Public Procurement Organisation Number: PXJG-2537-XHYY
Hatfield Avenue, Hatfield,
Hertfordshire, United Kingdom,
AL10 9TW
United Kingdom
Email: Joe.Carlin@computacenter.com
Region: UKH23 - Hertfordshire
Small or medium-sized enterprise (SME): Yes
Voluntary, community or social enterprise (VCSE): No
Supported employment provider: No
Public service mutual: No
Contract 1. CORPORATE CUSTOMER RELATIONSHIP MANAGEMENT SOLUTION
Contracting authority
Rhondda Cynon Taf CBC
- Public Procurement Organisation Number: PDXZ-9391-VHZQ
2 Llys Cadwyn
Pontypridd
CF37 4TH
United Kingdom
Email: procurement@rctcbc.gov.uk
Website: http://www.rctcbc.gov.uk/
Region: UKL15 - Central Valleys
Organisation type: Public authority - sub-central government
Devolved regulations that apply: Wales