Scope
Description
Worldline provide Customer Information System (CIS) Support and Maintenance Services:
(a) provision of the Helpdesk;
(b) provision of the Preventative Maintenance;
(c) provision of the Corrective Maintenance;
(d) provision of the Data Feeds;
(e) provision of Reports;
(f) retention of the Records;
Contract 1
Supplier
Contract value
- £747,413 excluding VAT
- £896,896 including VAT
Above the relevant threshold
Earliest date the contract will be signed
14 July 2025
Contract dates (estimated)
- 14 July 2025 to 30 June 2027
- 1 year, 11 months, 18 days
Main procurement category
Services
CPV classifications
- 48100000 - Industry specific software package
- 72212100 - Industry specific software development services
Contract locations
- UKI - London
- UKJ - South East (England)
- UKK - South West (England)
- UKL1 - West Wales and the Valleys
Other information
Conflicts assessment prepared/revised
Yes
Procedure
Procedure type
Direct award
Special regime
Utilities
Direct award justification
Additional or repeat goods, services or works - extension or partial replacement
This is a transparency notice to inform the market that First Greater Western Limited (GWR) is entering into a direct award with the incumbent supplier, Worldline IT Services UK Limited, to provide support and maintenance services for its Customer Information Systems (CIS) across the GWR network.
GWR seeks to rely on Schedule 5, paragraph 7 (Additional or repeat goods, services or works) of the Procurement Act 2023, for the purposes of this Direct Award.
The direct award will provide service continuity to maintain train services information for our customers. The supplier has the specialist technical knowledge of this complex product which enables the safe operation of our train service. The supplier has developed the functionality of the software to GWR's requirements, and they are the only supplier who can provide security updates, patches, bug fixes and introduce additional functionality to our portfolio of CIS screen and Public Address systems.
The contracting entity will be expecting to go out to market under a competitive process for proposals for a fully functional solution including development and implementation during the duration of this contract.
Supplier
WORLDLINE IT SERVICES UK LIMITED
- Companies House: 08514184
- Public Procurement Organisation Number: PZDC-4647-GCGJ
Beeston Business Park, 1 Technology Drive
Nottingham
NG9 1LA
United Kingdom
Email: WLopportunities@worldline.com
Website: https://worldline.com/en-gb/home
Region: UKF16 - South Nottinghamshire
Small or medium-sized enterprise (SME): No
Voluntary, community or social enterprise (VCSE): No
Contract 1
Contracting authority
FIRST GREATER WESTERN LIMITED
- Companies House: 05113733
- Public Procurement Organisation Number: PXVG-2764-GZCQ
Milford House 1 Milford Street
Wiltshire
SN1 1HL
United Kingdom
Email: procurement@gwr.com
Region: UKK14 - Swindon
Organisation type: Private utility