Scope
Reference
DN769635
Description
At Castles and Coasts Housing Association (CCHA), we are passionately committed to our social purpose and to providing affordable, safe, good quality homes and communities for people to live and thrive in. Owning and managing around 7,200 homes in rural and urban communities across the north of England, we are securely funded and retain the highest ratings from our Regulator. With offices in Carlisle, Newcastle and Workington, and employing almost 300 staff, we are committed to investing more than £10m each year in delivering new homes, as well as creating employment and skills opportunities in our local communities.
CCHA are seeking an experienced Digital Transformation Partner to provide a transformation management, design, and delivery consultancy service. The successful Digital Transformation Partner will work with CCHA in both a strategic and hands-on capacity, to successfully deliver Digital Transformation Programme benefits and outcomes, within a set budget and agreed timeframes.
The Digital Transformation Programme will examine and propose solutions for designing and delivering complex transformational change, underpinned by advancing technologies, in areas such as Property Maintenance, Housing & Tenancy Management, Customer Experience, Resident Digital Self-Service, Workforce Optimisation and Income Management.
It is anticipated the Partner will provide a number of services throughout the Transformation Programme which will include the provision of resources to lead, advise and/or support a range of programme activity including:
-Programme Governance
-Planning, Monitoring and Control of Programme, and project delivery
-Customer experience research & journey mapping
-Blueprint design & delivery (incorporating business, application, data and infrastructure architecture layers)
-Process modelling and design, service design, requirements elicitation and management
-Technical Design, Delivery, and Assurance
-Technology Procurement
-Communications Strategy & Planning
-Change Management
-Learning & Development
-Quality Assurance
-Leadership & Stakeholder Engagement
-Benefits Realisation & Management
Comprehensive information can be found within the ITP in respect of services that CCHA are looking for.
Bidders are invited to submit a PSQ application for the contract. The PSQ should be submitted through https://procontract.due-north.com/
The ITP and contract documents are included to support bidders' PSQ applications. Bidders are reminded that they should not complete and submit a tender until such time that they have been invited to do so by Castles and Coasts Housing Association following selection at the PSQ stage.
Total value (estimated)
- £500,000 excluding VAT
- £600,000 including VAT
Above the relevant threshold
Contract dates (estimated)
- 31 October 2025 to 30 April 2027
- Possible extension to 30 April 2029
- 3 years, 6 months, 1 day
Description of possible extension:
The initial term of the contract will be 18 months to allow for the delivery of Blueprint, process re-engineering, requirements gathering and Procurement phases of the Programme. There will be a further period of 12 months to allow for the Delivery and Release phases, followed by 2 x additional 6-month periods.
There will be break clauses at the end of each of those periods, a break will be initiated by CCHA serving notice to the supplier.
Options
The right to additional purchases while the contract is valid.
Blueprint phase may identify additional scopes which would be included in the contract.
Main procurement category
Services
CPV classifications
- 72222000 - Information systems or technology strategic review and planning services
- 72224000 - Project management consultancy services
Contract locations
- UKC - North East (England)
- UKD - North West (England)
Participation
Particular suitability
Small and medium-sized enterprises (SME)
Submission
Submission type
Requests to participate
Deadline for requests to participate
28 July 2025, 5:00pm
Submission address and any special instructions
Tenders may be submitted electronically
Yes
Languages that may be used for submission
English
Award decision date (estimated)
8 October 2025
Award criteria
| Name | Description | Type | Weighting |
|---|---|---|---|
| Price | Contract will be awarded on the basis of Most Advantageous Tender on a mix of price and quality criteria described in the tender documentation. |
Price | 50% |
| Quality | Contract will be awarded on the basis of Most Advantageous Tender on a mix of price and quality criteria described in the tender documentation. |
Quality | 50% |
Other information
Conflicts assessment prepared/revised
Yes
Procedure
Procedure type
Competitive flexible procedure
Competitive flexible procedure description
Stage 1 Procurement Specific Questionnaire (PSQ) - open invitation
Stage 2 Invitation to Participate (ITP) - open to five (5) selected tenderers following PSQ evaluation
Stage 3 Assessment and Interview - open to three (3) selected tenderers following Initial Tender evaluation
Process described in the ITP enclosed with the PSQ.
Reduced tendering period
Yes
Pre-selected tenderers - utilities contract or not central government - minimum 10 days
Documents
Associated tender documents
Procurement Specific Questionnaire - v.1.0.pdf
Procurement Specific Questionnaire - bidders are invited to submit PSQ responses by 17:00 BST 28 July 2025
DTP Competitive Flexible Procedure ITP - v.1.0 _pdf.pdf
Digital Transformation Partner Invitation to Participate - This must not be completed until bidders are notified that they have passed the PSQ stage and been selected to bid.
Digital Transformation Services Agreement v1.0.pdf
Digital Transformation Services Agreement - Contract terms that apply to the procurement.
Contracting authority
CASTLES & COASTS HOUSING ASSOCIATION LIMITED
- Companies House: RS007617
- Public Procurement Organisation Number: PTVV-3754-HQGM
5 Paternoster Row
Carlisle
CA38TT
United Kingdom
Contact name: CCHA Procurement
Telephone: +44 8000851171
Email: procurement@castlesandcoasts.co.uk
Website: https://castlesandcoasts.co.uk/
Region: UKD12 - East Cumbria
Organisation type: Public authority - sub-central government