Section one: Contracting authority
one.1) Name and addresses
Lancashire County Council
PO Box 100, County Hall
Preston
PR1 0LD
Contact
James Bennett
digitalprocurement@lancashire.gov.uk
Telephone
+44 1772539970
Country
United Kingdom
Region code
UKD4 - Lancashire
Justification for not providing organisation identifier
Not on any register
Internet address(es)
Main address
https://www.lancashire.gov.uk/business/tenders-and-procurement/tenders/
one.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge, at
www.lancashire.gov.uk/isupplier
Additional information can be obtained from the above-mentioned address
one.4) Type of the contracting authority
Regional or local authority
one.5) Main activity
General public services
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Residential Digital Front Door Platform
two.1.2) Main CPV code
- 48000000 - Software package and information systems
two.1.3) Type of contract
Supplies
two.1.4) Short description
Lancashire County Council (LCC) are conducting an early market engagement to understand the solution capabilities of a digital front door platform for Lancashire residents and local businesses.
two.1.6) Information about lots
This contract is divided into lots: No
two.2) Description
two.2.2) Additional CPV code(s)
- 48445000 - Customer Relation Management software package
- 48500000 - Communication and multimedia software package
two.2.3) Place of performance
NUTS codes
- UKD - North West (England)
two.2.4) Description of the procurement
LCC is investigating the software availability from a single provider/solution to deliver the following strategic ambitions for its residents:
• Easy, seamless experience whether engaging by phone, face to face, social media, AI chat or via a range of resident facing applications and forms.
• Mobile friendly, easy access to advice, information, and support about our services at a time to suit our residents.
• Opportunities to feedback about their digital journey and the design of our resident facing services.
• An automated telephone payment system which allows users to make payments over the phone or online without needing to speak to an agent.
• Receive a consistently effective digital service without having to tell us more than once.
• Ability to capture nondigital interactions where residents have chosen to use nondigital routes.
• Real time access to updates about a service request
• Promotes an inclusive digital service.
• Accessibility is embedded into the fabric of our solution so that residents with additional needs can engage with us digitally.
• Seamless signposting to the wider local government community without having to understand the difference between county, district, or parish level services.
• Ability to communicate in a non-English first language.
• An effective, timely and empathic response to an enquiry or service request
• Assurance that information we hold is safe and secure
two.3) Estimated date of publication of contract notice
3 March 2025
Section four. Procedure
four.1) Description
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
Section six. Complementary information
six.3) Additional information
The contact person for this RFI is James Bennett, Digital Procurement Manager at Lancashire County Council. Contact details,
• Telephone Number: 01772 539970
• Email Address: digitalprocurement@lancashire.gov.uk
RFI responses should be sent to digitalprocurement@lancashire.gov.uk on, or before, the 6th December 2024.