Section one: Contracting authority
one.1) Name and addresses
Trafford MBC
Trafford Town Hall
Stretford
M32 0TH
Contact
Andrew Bottomley
Andrew.Bottomley@star-procurement.gov.uk
Country
United Kingdom
Region code
UKD - North West (England)
Justification for not providing organisation identifier
Not on any register
Internet address(es)
Main address
https://www.star-procurement.gov.uk/star-procurement.aspx
one.4) Type of the contracting authority
Regional or local authority
one.5) Main activity
Other activity
IT and Digital
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
IT Service Management - Freshservice
two.1.2) Main CPV code
- 72000000 - IT services: consulting, software development, Internet and support
two.1.3) Type of contract
Services
two.1.4) Short description
80x Freshservice - Enterprise annual licences
12x Freshservice - 500 Asset Pack V3
two.1.6) Information about lots
This contract is divided into lots: No
two.1.7) Total value of the procurement (excluding VAT)
Value excluding VAT: £172,800
two.2) Description
two.2.2) Additional CPV code(s)
- 72200000 - Software programming and consultancy services
two.2.3) Place of performance
NUTS codes
- UKD - North West (England)
two.2.4) Description of the procurement
80x Freshservice - Enterprise annual licences
12x Freshservice - 500 Asset Pack V3
two.2.5) Award criteria
Price
two.2.11) Information about options
Options: Yes
Description of options
1 x 12 month optional extension
11/12/2025 - 10/12/2026
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Award of a contract without prior publication of a call for competition in the cases listed below
- The procurement falls outside the scope of application of the regulations
Explanation:
Call Off via an External Framework - CCS G-Cloud 13
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
Section five. Award of contract
Contract No
UID14143
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
10 December 2023
five.2.2) Information about tenders
Number of tenders received: 1
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
Freshworks Inc.
2950 S. Delaware Street, Suite 201
San Mateo, CA
94403
Country
United States
NUTS code
- US - United States
Companies House
33-121-8825
The contractor is an SME
No
five.2.4) Information on value of contract/lot (excluding VAT)
Initial estimated total value of the contract/lot: £172,800
Total value of the contract/lot: £172,800
Section six. Complementary information
six.4) Procedures for review
six.4.1) Review body
STAR Procurement
Sale, Trafford
M33 7ZF
Country
United Kingdom