Section one: Contracting authority/entity
one.1) Name and addresses
South Norfolk Council
The Horizon Centre, Broadland Business Park, Peachman Way
Norwich
NR7 OWF
Contact
James Field
procurement@eastsuffolk.gov.uk
Country
United Kingdom
NUTS code
UKH17 - Breckland and South Norfolk
Internet address(es)
Main address
https://www.southnorfolkandbroadland.gov.uk
Buyer's address
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
South Norfolk Council: Customer Relation Management Software Package
Reference number
2024/S 000-035490
two.1.2) Main CPV code
- 72212100 - Industry specific software development services
two.1.3) Type of contract
Services
two.1.4) Short description
South Norfolk Council and Broadland District Council are offering this opportunity to participate in a competitive procedure with negotiation for a cloud-based customer experience platform. Both councils’ delivery plans outline a strategic objective to provide services for residents, businesses and communities that are innovative, efficient and easy to use against a backdrop of reduced funding and tougher economical times. An improved customer offer enabled by digital technology can have a direct impact on our ability to reduce operating costs to serve our customers, absorb growing demand within existing resources and enable greater efficiencies from understanding the end-to-end customer journey whilst enabling customers to interact with us in modern and efficient ways that are convenient to them. East Suffolk Council's Procurement Team is providing procurement support but the Contracting Authority is South Norfolk Council.
Section six. Complementary information
six.6) Original notice reference
Notice number: 2024/S 000-035490
Section seven. Changes
seven.1.2) Text to be corrected in the original notice
Section number
IV.2.2
Place of text to be modified
Time limit for receipt of tenders or requests to participate
Instead of
Date
2 December 2024
Local time
12:00pm
Read
Date
9 December 2024
Local time
4:00pm
Section number
III.1.2
Place of text to be modified
Economic and financial standing
Instead of
Text
Provision of a statement of annual turnover – we reserve the right to exclude any supplier with an annual turnover of below £250k.
Read
Text
Provision of a statement of annual turnover – we reserve the right to exclude any supplier with an annual turnover of below £250k. Additional minimum requirements as in the SQ guidance document published.
Section number
III.1.3
Place of text to be modified
Technical and professional ability
Instead of
Text
Provision of three examples of relevant technical ability and experience within a public sector client or equivalent
Read
Text
Provision of three examples of relevant technical ability and experience within a public sector client or equivalent and additional professional and technical capability questions as detailed in the SQ and accompanying guidance.