Section one: Contracting entity
one.1) Name and addresses
ScotRail Trains Limited .
Atrium Court,, 50 Waterloo Street
Glasgow
G2 6HQ
Telephone
+44 3448110141
Country
United Kingdom
NUTS code
UKM - Scotland
Internet address(es)
Main address
Buyer's address
https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA30589
one.3) Communication
Additional information can be obtained from the above-mentioned address
Electronic communication requires the use of tools and devices that are not generally available. Unrestricted and full direct access to these tools and devices is possible, free of charge, at
one.6) Main activity
Railway services
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Market Engagement - ScotRail Ticket Office and Mobile Retail and Validation Solutions
Reference number
SR-PACT-PROJ-782
two.1.2) Main CPV code
- 48000000 - Software package and information systems
two.1.3) Type of contract
Supplies
two.1.4) Short description
ScotRail are conducting market engagement to understand the capabilities of potential suppliers to provide RSP accredited ticket office and mobile retail and validation solutions. We are seeking to modernise our offering, including the potential to integrate with a centralised back office providing a seamless customer experience across channels. The roll-out will be across the geography of Scotland covering the ScotRail locations including Ticket Offices, Stations and Offices.
We invite suppliers to review the information provided and complete a short questionnaire via our Wax Digital e-sourcing portal which can be accessed here - https://scotrail.wax-live.com/S2C/DisplayModules/TradeModules/Negotiations/Opportunities/ListEvents.aspx
ScotRail will review the information provided and intend to engage further with suppliers who have the relevant experience and capabilities. This assessment will shape our strategy and tender documents for the future of these services. The deadline for submitting your completed questionnaire is by 12pm Wednesday 23rd July 2025
two.1.6) Information about lots
This contract is divided into lots: No
two.2) Description
two.2.2) Additional CPV code(s)
- 48000000 - Software package and information systems
- 30144200 - Ticket-issuing machines
- 42991230 - Ticket printers
- 50316000 - Maintenance and repair of ticket-issuing machinery
two.2.3) Place of performance
NUTS codes
- UKM - Scotland
two.2.4) Description of the procurement
ScotRail are conducting market engagement to understand the capabilities of potential suppliers to provide RSP accredited ticket office and mobile retail and validation solutions. We are seeking to modernise our offering, including the potential to integrate with a centralised back office providing a seamless customer experience across channels. The roll-out will be across the geography of Scotland covering the ScotRail locations including Ticket Offices, Stations and Offices.
We invite suppliers to review the information provided and complete a short questionnaire via our Wax Digital e-sourcing portal which can be accessed here - https://scotrail.wax-live.com/S2C/DisplayModules/TradeModules/Negotiations/Opportunities/ListEvents.aspx
ScotRail will review the information provided and intend to engage further with suppliers who have the relevant experience and capabilities. This assessment will shape our strategy and tender documents for the future of these services. The deadline for submitting your completed questionnaire is by 12pm Wednesday 23rd July 2025.
two.2.14) Additional information
For further information and to submit a completed questionnaire please access our Wax e-sourcing portal here - https://scotrail.wax-live.com/S2C/DisplayModules/TradeModules/Negotiations/Opportunities/ListEvents.aspx
two.3) Estimated date of publication of contract notice
1 October 2025
Section four. Procedure
four.1) Description
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
Section six. Complementary information
six.3) Additional information
For more information and to complete the market engagement questionnaire please access our Wax e-sourcing portal here - https://scotrail.wax-live.com/S2C/DisplayModules/TradeModules/Negotiations/Opportunities/ListEvents.aspx
(SC Ref:802868)