Scope
Reference
LM_CL25
Description
London Museum is undertaking a procurement exercise to source a suitable supplier for the provision of sustainable cleaning, waste and portering services on a daily basis as required across the Museum's whole estate, including ad hoc services for events.
The Museum is seeking to appoint a service provider with the vision and flexibility to cope with each site's specific requirements, and who is able to consistently manage and maintain the high standards required over the length of the contract. The contractor must have a proactive approach to service development and innovation.
The Museum currently operates from three separate locations across its estate in the City, Docklands and Hackney, and is currently mid-way through construction of an exciting new development at Smithfield in the City of London. This new site, due to open to the public in 2026, represents a significant new building to the Museum's current estate and will result in a new location for both staff and the public.
The current three sites are as follows:
•London Museum Docklands, West India Quay, London E14 4Al
•London Museum Stores, Hackney (currently closed to the public)
•London Museum Spaces, 150 London Wall, EC2Y 5HN (staff and events space only; due to relocate to Smithfield site in 2026, and this site will then close in 2027)
The Museum expects the successful contractor to deliver an excellent level of service, as well as high standards of support and a strong working relationship throughout the contract term. The aim is to appoint a contractor with proven experience in delivering services to multiple sites of mixed use in the public or private sector that is relevant to the Museum's requirements.
The contract is scheduled to commence on 1st February 2026, initially spanning four years with an option for both parties to extend the contract for a further two years, (4+1+1) beyond this date by mutual agreement. Any contract extension will be subject to the Museum's satisfaction and agreement on budgets and service levels.
The Museum invites professional cleaning companies to complete an initial PSQ as expression of interest for this contract, as part of a two stage Competitive Flexible approach, beginning with a Procurement Specific Questionnaire (PSQ) stage followed by an Invitation to Tender (ITT) stage after shortlisting.
For more information about this opportunity, please visit the Delta eSourcing portal at:
To respond to this opportunity, please click here:
Total value (estimated)
- £3,200,000 excluding VAT
- £3,840,000 including VAT
Above the relevant threshold
Contract dates (estimated)
- 2 February 2026 to 31 January 2030
- Possible extension to 30 January 2032
- 5 years, 11 months, 29 days
Description of possible extension:
Two further one year extensions.
Main procurement category
Services
CPV classifications
- 34928480 - Waste and rubbish containers and bins
- 60000000 - Transport services (excl. Waste transport)
- 90500000 - Refuse and waste related services
- 90911200 - Building-cleaning services
- 90911300 - Window-cleaning services
- 90919200 - Office cleaning services
- 90919300 - School cleaning services
- 98341120 - Portering services
Participation
Legal and financial capacity conditions of participation
Please see Procurement Documents for detail.
Technical ability conditions of participation
Please see Procurement Documents for detail.
Particular suitability
- Small and medium-sized enterprises (SME)
- Voluntary, community and social enterprises (VCSE)
Submission
Enquiry deadline
18 July 2025, 5:00pm
Submission type
Tenders
Deadline for requests to participate
25 July 2025, 12:00pm
Submission address and any special instructions
Tenders may be submitted electronically
Yes
Languages that may be used for submission
English
Award decision date (estimated)
29 September 2025
Award criteria
| Name | Description | Type | Weighting |
|---|---|---|---|
| Quality | See Documents |
Quality | 60% |
| Price | See Documents |
Price | 40% |
Other information
Description of risks to contract performance
As described further in the Procurement Documents, there are a number of risks to consider over the course of this contract which may serve to justify contract modification later. Some of these are;
- Changes in where and when services are required due to the changing nature of the Museum estate being significantly different to what is currently described.
- Additional services required that were unforeseen which are caused by the opening of a large new public building.
- Additional services as required by various event hirer's and potential tenants.
Applicable trade agreements
- Government Procurement Agreement (GPA)
Conflicts assessment prepared/revised
Yes
Procedure
Procedure type
Competitive flexible procedure
Competitive flexible procedure description
The procedure will involve two stages as described below:
Stage 1 - Participation Stage; conditions of participation will be assessed following which a shortlist will be invited to the next stage.
Stage 2 - Invitation to Tender Stage
Contracting authority
London Museum
- Public Procurement Organisation Number: PDTH-9328-QRQP
150 London Wall
London
EC2Y 5HN
United Kingdom
Telephone: 02078145598
Region: UKI31 - Camden and City of London
Organisation type: Public authority - sub-central government