Scope
Reference
A-0011
Description
Required goods: Maintenance renewal from Axiell
Services or works: EMu Support and Maintenance
Cost for 5 years: £60,034.48 (ex. VAT)
Supply: Axiell to supply support and maintenance to the Royal Armouries for EMu via online customer service portal, service desk telephone.
The scope of services to be provided under this 5-year agreement shall include, but not be limited to, the following:
Software Updates and Upgrades: Provision of all applicable EMu software updates and upgrades released during the contract period, including associated documentation and installation support.
Support via Service Desk (Hornbill) or Telephone/Teams: Responsive and reliable support services delivered through the Royal Armouries' designated service desk (Hornbill) or via telephone/Microsoft Teams, adhering to agreed-upon service level agreements (SLAs).
Maintenance: Proactive maintenance services to ensure the ongoing stability, performance, and security of the EMu system, including but not limited to database maintenance, performance monitoring, and issue resolution.
Regular Server Updates: Coordination and implementation of regular server updates, including necessary testing and validation, to maintain system security and compatibility. All server updates must be communicated with Documentation officer as per section "Contact".
Contract 1
Supplier
Contract value
- £60,034.48 excluding VAT
- £72,041.38 including VAT
Below the relevant threshold
Date signed
30 June 2025
Contract dates
- 1 July 2025 to 30 June 2030
- 5 years
Main procurement category
Services
CPV classifications
- 71356300 - Technical support services
- 72253000 - Helpdesk and support services
- 92500000 - Library, archives, museums and other cultural services
Procedure
Procedure type
Below threshold - unknown
Supplier
Axiell ALM Ltd
Fenchurch House, 12 King Street
Nottingham
NG1 2AS
United Kingdom
Email: martin.helliwell@axiell.com
Region: UKF14 - Nottingham
Small or medium-sized enterprise (SME): Yes
Voluntary, community or social enterprise (VCSE): No
Contract 1
Contracting authority
Royal Armouries Museum
- Public Procurement Organisation Number: PCCZ-9656-MDZP
Armouries Drive
Leeds
LS10 1LT
United Kingdom
Email: procurement@armouries.org.uk
Region: UKE42 - Leeds
Organisation type: Public authority - central government