Section one: Contracting authority
one.1) Name and addresses
NHS Sussex
Wicker House, High Street
Worthing
BN11 1DJ
Contact
Sarah Rix
Country
United Kingdom
NUTS code
UKJ2 - Surrey, East and West Sussex
NHS Organisation Data Service
QNX
Internet address(es)
Main address
https://www.sussex.ics.nhs.uk/nhs-sussex/
one.4) Type of the contracting authority
Body governed by public law
one.5) Main activity
Health
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
High Intensity User Service NHS/SOEPS/21.825
Reference number
NHS/SOEPS/21.825
two.1.2) Main CPV code
- 85100000 - Health services
two.1.3) Type of contract
Services
two.1.4) Short description
Provision of a High Intensity User Service, offering patients with high attendance at Emergency Departments psychosocial support, crisis planning, sign-posting in the community and support to use more appropriate services for their psychosocial needs. The service is situated in both Brighton and Hove and East Sussex and delivered under the standard NHS Contract.
two.1.6) Information about lots
This contract is divided into lots: No
two.1.7) Total value of the procurement (excluding VAT)
Value excluding VAT: £1,682,050
two.2) Description
two.2.2) Additional CPV code(s)
- 85000000 - Health and social work services
two.2.3) Place of performance
NUTS codes
- UKJ2 - Surrey, East and West Sussex
Main site or place of performance
Brighton and Hove and East Sussex
two.2.4) Description of the procurement
Provision of a High Intensity User Service, offering patients with high attendance at Emergency Departments psychosocial support, crisis planning, sign-posting in the community and support to use more appropriate services for their psychosocial needs. The service is situated in both Brighton and Hove and East Sussex and delivered under the standard NHS Contract.
Key Aims and Objectives of the Service
The High Intensity User Service (HIUS) is based on the 'Blackpool model' developed by Blackpool CCG, as published in the Commissioning for Value Casebook, February 2015.
The model offers a robust way of reducing HIU activity to EDs, 999, NHS 111, Primary Care services as well as unscheduled hospital admissions. The HIU service liberates front line resources to focus on those who need it most and helps reduce costs.
The objective of the service is to work closely with identified frequent users of emergency urgent departments, with an aim to reduce unheralded attendances at ED and associated non-elective (NEL) admissions, whilst improving the service user's quality of life and outcomes.
This will be delivered by:
• Identifying patients who frequently attend ED and associated non-elective (NEL) admissions
• Identifying patients who are evidentially on a trajectory to becoming a high intensity user of emergency services
• Proactively connecting and engaging with the patient
• Supporting the patient to manage their needs using a personalised approach.
Service Outcomes
For the identified and engaged frequent users:
• Reduce ED attendance
• Reduce NEL admissions
• Reduce ambulance conveyance
• To feel less lonely
• To experience improved personal well-being
• To have a positive experience with the service
• To progress in at least one identified goal by the end of their time with the service
The service will work closely with local health and social care services including voluntary and third sector organisations to develop excellent working relationships and establish operational practices that ensure a seamless patient experience.
Section four. Procedure
four.1) Description
four.1.1) Form of procedure
Open procedure
four.2) Administrative information
four.2.1) Previous publication concerning this procedure
Notice number: 2022/S 000-008838
Section five. Award of contract
Contract No
NHS/SOEPS/21.825
Title
High Intensity User Service
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
21 December 2022
five.2.2) Information about tenders
Number of tenders received: 2
Number of tenders received by electronic means: 2
five.2.3) Name and address of the contractor
The British Red Cross Society
44 Moorfields
London
EC2Y 9AL
Country
United Kingdom
NUTS code
- UKI - London
Charity Commission (England and Wales)
220949
Internet address
five.2.4) Information on value of contract/lot (excluding VAT)
Initial estimated total value of the contract/lot: £1,682,050
Total value of the contract/lot: £1,682,050
Section six. Complementary information
six.4) Procedures for review
six.4.3) Review procedure
Precise information on deadline(s) for review procedures
Refer to NHS South of England Procurement Services to trigger the review process. This process can be further escalated to NHS Improvement.