Section one: Contracting authority
one.1) Name and addresses
The Minister for the Cabinet Office acting through Crown Commercial Service
9th Floor, The Capital, Old Hall Street
Liverpool
L3 9PP
supplier@crowncommercial.gov.uk
Telephone
+44 3150103503
Country
United Kingdom
NUTS code
UK - United Kingdom
Internet address(es)
Main address
one.2) Information about joint procurement
The contract is awarded by a central purchasing body
one.4) Type of the contracting authority
Ministry or any other national or federal authority
one.5) Main activity
General public services
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Front Office Counter Services 2
Reference number
RM6283
two.1.2) Main CPV code
- 75130000 - Supporting services for the government
two.1.3) Type of contract
Services
two.1.4) Short description
Crown Commercial Service (CCS) as the Authority had put in place a Pan Government Collaborative Agreement for the provision of Front Office Counter Services 2 and it would have been utilised by Central Government Departments and all other UK Public Sector Bodies, including Local Authorities, Health, Police, Fire and Rescue, Education and Devolved Administrations. It was intended that this commercial agreement would have been the recommended vehicle for all front office counter services required by UK Central Government Departments.
The Minister for the Cabinet Office acting through Crown Commercial Service issued a contract notice on 31 May 2023 (Ref: 2023/S 000-015345) to procure the provision of Front Office Counter Services 2.
Crown Commercial Service has taken the decision not to proceed with the procurement as no suitable tenders were received.
two.1.6) Information about lots
This contract is divided into lots: Yes
two.2) Description
two.2.1) Title
Front Office Counter Services
Lot No
1
two.2.2) Additional CPV code(s)
- 75130000 - Supporting services for the government
two.2.3) Place of performance
NUTS codes
- UK - United Kingdom
two.2.4) Description of the procurement
The contracting authority was seeking a provider of a “Front Office” counter-based
service to undertake a number of face-to-face customer service transactions at a
national network of outlets throughout the UK. Transactions would have included, although
not be limited to the following (the below are given for indicative purposes only):
· completing or verifying paper-based documents such as passport applications and
driving licences
· digitally assisted service including support for citizens applying for government
services using electronic devices (i.e. tablets)
- Issuing government documentation/biometric ID’s, following validation of identity
and application forms.
- the checking of paper application forms and the submission of supporting
documents
- buying or topping up travel cards
- updating Government databases with changes to citizen records
· basic application check, collection of fee, and onward secure transmission of
completed application
· verification of applicant identity then, if appropriate, processing applicant Customer
Payment
· processing of document application transactions requiring Biometric Image
Collection
· verification of authenticity of secure documents
· secure Transportation of Original Documents of Value as part of application
processes
· secure Return of Documents to the Issuing Authority Agency
· secure central storage and distribution of high value documents to the contractor’s
outlets
· secure storage of official documentation and supporting documents for customer
collection
- Digital transmission of data to issuing authority, with provision for exceptions to be
handled manually (e.g. manual paper transactions). The intention was to permit the staff
and / or technical infrastructure developed for this Framework Agreement to be used
for other service delivery, subject to there being appropriate safeguards in respect of
security, encryption, access rights and deliverability to ensure the services delivered
under this Framework.
two.2.5) Award criteria
Quality criterion - Name: Quality / Weighting: 60
Price - Weighting: 40
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
two.2.14) Additional information
The Minister for the Cabinet Office acting through Crown Commercial Service issued a contract notice on 31 May 2023 (Ref: 2023/S 000-015345) to procure the provision of Front Office Counter Services 2.
Crown Commercial Service has taken the decision not to proceed with the procurement as no suitable tenders were received.
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Open procedure
four.1.3) Information about a framework agreement or a dynamic purchasing system
The procurement involves the establishment of a framework agreement
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
four.2) Administrative information
four.2.1) Previous publication concerning this procedure
Notice number: 2023/S 000-015345
four.2.9) Information about termination of call for competition in the form of a prior information notice
The contracting authority will not award any further contracts based on the above prior information notice
Section five. Award of contract
Lot No
1
A contract/lot is awarded: No
five.1) Information on non-award
The contract/lot is not awarded
No tenders or requests to participate were received or all were rejected
Section six. Complementary information
six.3) Additional information
As part of this notice the following documents can be accessed at
https://www.contractsfinder.service.gov.uk/Notice/4d28aed2-01e9-4f25-b4f7-dbd43c7c1b3d
The Minister for the Cabinet Office acting through Crown Commercial Service issued a contract notice on 31 May 2023 (Ref: 2023/S 000-015345) to procure the provision of Front Office Counter Services 2.
Crown Commercial Service has taken the decision not to proceed with the procurement as no suitable tenders were received.
six.4) Procedures for review
six.4.1) Review body
The Minister for the Cabinet Office acting through Crown Commercial Service
9th Floor, The Capital, Old Hall Street
liverpool
L3 9PP
supplier@crowncommercial.gov.uk
Telephone
+44 3450103503
Country
United Kingdom