Section one: Contracting entity
one.1) Name and addresses
United Utilities Water Limited
Lingley Mere Business Park
Warrington
WA5 3LP
Contact
Oliver Marsden
Country
United Kingdom
Region code
UKD - North West (England)
National registration number
02366678
Internet address(es)
Main address
https://www.unitedutilities.com
Buyer's address
https://uk.eu-supply.com/ctm/Company/CompanyInformation/Index/43984
one.6) Main activity
Water
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
PRO004561 - Revenue Assurance Services
Reference number
PRO004561
two.1.2) Main CPV code
- 72314000 - Data collection and collation services
two.1.3) Type of contract
Services
two.1.4) Short description
The purpose of this tender is to enter into a Framework Agreement with a number of Revenue Assurance Service providers. Working with the team at UUW, Suppliers will be responsible for providing data for Revenue Assurance Services, facilitating an industry leading solution design for processing customer data. The Revenue Assurance framework will principally enable UUW to work with a number of key Suppliers on Revenue Assurance projects. There are a number of current initiatives that would need to be supported along with any new ad-hoc initiatives that UUW wish to explore. Suppliers would also be requested to provide on a quarterly basis details on new initiatives and innovation that may be of interest to UUW within the scope of the Framework.
two.1.6) Information about lots
This contract is divided into lots: Yes
two.2) Description
two.2.1) Title
PRO004561 - Revenue Assurance Services
Lot No
1
two.2.2) Additional CPV code(s)
- 72314000 - Data collection and collation services
two.2.3) Place of performance
NUTS codes
- UKD - North West (England)
two.2.4) Description of the procurement
Provide routine, Cleanse and Append and Residency Validation Services.
Provide up to date market innovation in the Cleanse and Append and Residency Validation area to enable continuously improving processing of data to optimise results.
• The processing of residential records to validate and improve the accuracy of core customer data. For individuals this includes correcting customer’s names, addresses, dates of birth, and contact information.
• Address matching using the providers own data sources to validate the customer address
• Return of enriched data for processing to the billing system to update customer accounts.
• Other applicable Cleanse and Append Services
Cleanse and Append General Assumptions
• Only domestic customers will be included in the data cleanse and append activities
• Only name and date of birth will be cleansed via the one off / cyclical cleanse and append solution
• We may require the de-duplicating of records in the processing
• Both ‘Primary’ and ‘Associate’ customers flagged as ‘show on bill’ will be subject to cleanse and append activities
• To mitigate any adverse customer service impacts as a result of enrichment to UUW core data supplier’s solutions must include sufficient logic to determine high confidence matches.
• Supplier solutions need to be configurable to reflect any specific UUW business rules where data conflicts may be presented as a result of matching routines
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
two.2) Description
two.2.1) Title
PRO004561 - Revenue Assurance Services
Lot No
2
two.2.2) Additional CPV code(s)
- 72314000 - Data collection and collation services
two.2.3) Place of performance
NUTS codes
- UKD - North West (England)
two.2.4) Description of the procurement
Provide ad-hoc Occupier Identification (Void Management) Services as required.
Provide additional ad-hoc Revenue Assurance Services as required.
The processing of all void properties to establish an occupier, so that these occupants can be contacted and billed for the charges at that property. The provider should be able to accurately identify who is occupying a given address using a range of their own data sources. All potential occupiers should be scored with a single occupier returned to UUW along with a rating, so UUW has confidence to contact the customer.
As per published Scope of Services,
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Negotiated procedure with prior call for competition
four.1.3) Information about a framework agreement or a dynamic purchasing system
The procurement involves the establishment of a framework agreement
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: No
four.2) Administrative information
four.2.1) Previous publication concerning this procedure
Notice number: 2022/S 000-033239
Section five. Award of contract
Contract No
1
Title
PRO004561 - Revenue Assurance Services - Lot 1
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
1 September 2023
Section five. Award of contract
Title
PRO004561 - Revenue Assurance Services - Lot 2
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
1 September 2023
Section five. Award of contract
Title
PRO004561 - Revenue Assurance Services - Lot 2
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
1 September 2023
Section six. Complementary information
six.4) Procedures for review
six.4.1) Review body
High Court of England & Wales
City of Westminster
London
Country
United Kingdom
six.4.2) Body responsible for mediation procedures
United Utilities
Lingley Mere Business Park
Warrington
WA5 3LP
Country
United Kingdom
six.4.4) Service from which information about the review procedure may be obtained
United Utilities
Lingley Mere Business Park
Warrington
WA5 3LP
Country
United Kingdom