Section one: Contracting authority
one.1) Name and addresses
Clyde Valley Housing Association Limited
50 Scott Street
Motherwell
ML1 1PN
Telephone
+44 1698268855
Fax
+44 1698268855
Country
United Kingdom
NUTS code
UK - United Kingdom
Internet address(es)
Main address
Buyer's address
https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA11082
one.2) Information about joint procurement
The contract is awarded by a central purchasing body
one.4) Type of the contracting authority
Other type
Housing Association
one.5) Main activity
Housing and community amenities
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
IT Managed Service
two.1.2) Main CPV code
- 72222000 - Information systems or technology strategic review and planning services
two.1.3) Type of contract
Services
two.1.4) Short description
Clyde Valley Housing Association wishes to procure an IT Services Partner to work with us over the next 3-5 years to deliver an IT managed service contract. Details of scope can be found in the attached ITT document.
two.1.6) Information about lots
This contract is divided into lots: No
two.1.7) Total value of the procurement (excluding VAT)
Value excluding VAT: £229,935
two.2) Description
two.2.2) Additional CPV code(s)
- 72222000 - Information systems or technology strategic review and planning services
two.2.3) Place of performance
NUTS codes
- UKM84 - North Lanarkshire
Main site or place of performance
Motherwell
two.2.4) Description of the procurement
The core scope includes the following:
-Advisory services with respect to the use of Microsoft cloud to support digital transformation in housing associations
-Microsoft 365, Office 365 support backed up by appropriate Microsoft gold competencies
-Full management of Office 365 including licencing. Being a registered charity Non-Profit pricing will be required. This would also need to include domain management of new and existing domain names
-Full management and support of Citrix environment
-Management and administration of M365 licensing and active asset management to set an appropriate plan and budget for device refresh and infrastructure renewals
-Physical and virtualised application / database server maintenance and support
-Monitoring and management of the current Datto backup solution inc. verification and testing of backups to ensure ongoing integrity and assurance of the backup effectiveness and ongoing ability to restore data and apps
-Management of our Sophos AV estate and endpoints
-Disaster recovery and business continuity services including the testing and maintenance of the DR plan. In the event of a major event that renders on site equipment unusable (e.g. theft, flooding, failure etc.) suppliers must be able to restore all systems (including the provision of alternative core equipment) with data restored to the latest backup within 72 hours. All data storage and retention is to meet relevant data protection legislation. There must be a minimum of one full, successful Disaster Recover Test per year with documented evidence of the test. Where appropriate, the report should include recommendations for changes/improvements to the recovery process
-Device management including patch management of end user devices and all active equipment on the infrastructure at per ITSM configuration management best practice
-End user support inc. 1st, 2nd, 3rd line 08:00-18:00 Monday to Friday for c100 users
-Active network monitoring / remote monitoring with out of hours identification, triage and resolution of all outages/faults 24x7 excluding bank holidays. Proactive checking of servers to identify potential faults and take appropriate action before the fault causes issues for users
-Asset Management
-Wireless, local area and wide area networking
-ITSM ITIL lifecycle management
-CSM, account management, road mapping and performance reporting
-Proactive and partnership approach to delivering innovation to the Association, presenting ideas, improvements and future roadmap to improve the Association’s security, resilience, network and applications.
-We will require as a minimum weekly review meetings with a Client Manager during our transition period, and quarterly thereafter with a monthly report to review helpdesk queries and SLA and KPI performance to date.
In addition, there are other services which may come online during the course of the contract. These are detailed in the ITT document.
two.2.5) Award criteria
Quality criterion - Name: Quality / Weighting: 70
Price - Weighting: 30
two.2.11) Information about options
Options: Yes
Description of options
In addition to the core services there are other services which may come online during the course of the contract. These are detailed in the ITT document. Whether these come online is at the sole discretion of the Association.
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Restricted procedure
four.1.6) Information about electronic auction
An electronic auction will be used
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
four.2) Administrative information
four.2.1) Previous publication concerning this procedure
Notice number: 2022/S 022-190075
Section five. Award of contract
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
23 November 2022
five.2.2) Information about tenders
Number of tenders received: 18
Number of tenders received from SMEs: 18
Number of tenders received from tenderers from other EU Member States: 18
Number of tenders received from tenderers from non-EU Member States: 0
Number of tenders received by electronic means: 18
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
TSG
International House, Stanley Boulevard
Hamilton
G72 0BN
Telephone
+44 3332200777
Country
United Kingdom
NUTS code
- UK - United Kingdom
Internet address
https://www.tsg.com/get-in-touch/
The contractor is an SME
Yes
five.2.4) Information on value of contract/lot (excluding VAT)
Total value of the contract/lot: £229,935
Section six. Complementary information
six.3) Additional information
(SC Ref:780684)
six.4) Procedures for review
six.4.1) Review body
Hamilton Sheriff Court
Hamilton
Country
United Kingdom