Section one: Contracting entity
one.1) Name and addresses
Trenitalia c2c Limited
7th Floor, Centennium House, 100 Lower Thames Street
London
EC3R 6DL
Contact
Danielle Scott
Country
United Kingdom
Region code
UKI31 - Camden and City of London
National registration number
07897267
Internet address(es)
Main address
one.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge, at
https://c2c-rail.ukp.app.jaggaer.com
Additional information can be obtained from the above-mentioned address
Tenders or requests to participate must be submitted electronically via
https://c2c-rail.ukp.app.jaggaer.com
Tenders or requests to participate must be submitted to the above-mentioned address
one.6) Main activity
Railway services
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Service Quality Regime 2024
Reference number
c2c 066
two.1.2) Main CPV code
- 79313000 - Performance review services
two.1.3) Type of contract
Services
two.1.4) Short description
C2C requires a potential supplier to supply the Outputs required to implement the measurement, management and reporting of C2C's Service Quality Regime.
two.1.5) Estimated total value
Value excluding VAT: £1,750,000
two.1.6) Information about lots
This contract is divided into lots: No
two.2) Description
two.2.2) Additional CPV code(s)
- 63711000 - Support services for railway transport
- 71631000 - Technical inspection services
- 79212000 - Auditing services
- 79342320 - Customer-care services
two.2.3) Place of performance
NUTS codes
- UKH3 - Essex
two.2.4) Description of the procurement
Service Quality Regime - further information is supplied within the tender documentation.
two.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
two.2.6) Estimated value
Value excluding VAT: £1,750,000
two.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months
24
This contract is subject to renewal
Yes
Description of renewals
Option to renew for a further 36 months (3 x 12 months)
two.2.10) Information about variants
Variants will be accepted: No
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Open procedure
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
four.2) Administrative information
four.2.2) Time limit for receipt of tenders or requests to participate
Date
5 December 2024
Local time
10:00am
four.2.4) Languages in which tenders or requests to participate may be submitted
English
four.2.6) Minimum time frame during which the tenderer must maintain the tender
Duration in months: 6 (from the date stated for receipt of tender)
four.2.7) Conditions for opening of tenders
Date
5 December 2024
Local time
10:00am
Section six. Complementary information
six.1) Information about recurrence
This is a recurrent procurement: No
six.3) Additional information
This procurement exercise will be conducted on the Jaggaer One e-procurement portal:
https://c2c-rail.ukp.app.jaggaer.com/go/161093660192FBB90FE6
Any suppliers who wish to show interest in submitting for this tender are required to log into the c2c portal and any suppliers who are not registered are required to sign up to c2c's Jaggaer portal in order to submit their bid.
six.4) Procedures for review
six.4.1) Review body
Trenitalia C2C Limited
London
Country
United Kingdom