Scope
Reference
OPEN2025287
Description
The opportunity is issued as multiple Lot contract.
The Council have committed funding to support residents of County Durham in accessing a free, independent, impartial, high quality service offering information, advice, and guidance service.
Lot 1. Healthier and Wealthier
Description
A specialist telephony healthcare referral pathway for patients attending primary care/pharmacy/wellbeing for life services. Clients to receive general advice and guidance including assistance with claims forms and referral into community advice and support. Make Every Contact Count (MECC) approach to be adopted to sign-post clients into health and wellbeing services.2yr+1yr option
Lot 2. General IAG
Description
Impartial, and confidential advice via a multi-channel offer, including assistance with claim forms for any resident of County Durham (To incorporate a face-to-face offer in the following areas of the County DH1, DH2, DH6, DH7, DH8, DH9, DL5, DL12, DL14, DL15, DL16, DL17, SR7, SR8. Outcomes to be recorded).2yr+1yr option
Lot 3. Appeal Support
Description
Advice on eligibility and how to appeal decisions related to benefit entitlement plus support through the process including preparing and submitting documentation for any resident of County Durham.2yr+1yr option
Contract 1. Provision of Information Advice and Guidance Services - Lot 1. Healthier and Wealthier
Lots
Lot 1. Healthier and Wealthier
Supplier
Contract value
- £708,993.60 including VAT
Above the relevant threshold
Award decision date
27 June 2025
Date assessment summaries were sent to tenderers
27 June 2025
Standstill period
- End: 9 July 2025
- 9 working days
Earliest date the contract will be signed
31 July 2025
Contract dates (estimated)
- 1 October 2025 to 30 September 2027
- Possible extension to 30 September 2028
- 3 years
Description of possible extension:
extension option 1 x 12mths from 30/09/2027
Main procurement category
Services
CPV classifications
- 85000000 - Health and social work services
Contract locations
- UKC14 - Durham CC
Contract 2. Provision of Information Advice and Guidance Services Lot 2. General IAG
Lots
Lot 2. General IAG
Supplier
Contract value
- £1,260,000 including VAT
Above the relevant threshold
Award decision date
27 June 2025
Date assessment summaries were sent to tenderers
27 June 2025
Standstill period
- End: 9 July 2025
- 9 working days
Earliest date the contract will be signed
31 July 2025
Contract dates (estimated)
- 1 October 2025 to 30 September 2027
- Possible extension to 30 September 2028
- 3 years
Description of possible extension:
Extension option of 1 x 12 mths
Main procurement category
Services
CPV classifications
- 85000000 - Health and social work services
Contract locations
- UKC14 - Durham CC
Contract 3. Provision of Information, Advice and Guidance Services Lot 3. Appeal support
Lots
Lot 3. Appeal Support
Supplier
Contract value
- £384,004.80 including VAT
Below the relevant threshold
Award decision date
27 June 2025
Date assessment summaries were sent to tenderers
27 June 2025
Earliest date the contract will be signed
31 July 2025
Contract dates (estimated)
- 1 October 2025 to 30 September 2027
- Possible extension to 30 September 2028
- 3 years
Description of possible extension:
extension option 1 x 12mths
Main procurement category
Services
CPV classifications
- 85000000 - Health and social work services
Contract locations
- UKC14 - Durham CC
Information about tenders
Lot 1. Healthier and Wealthier
- 2 tenders received
- 2 tenders assessed in the final stage:
- 0 submitted by small and medium-sized enterprises (SME)
- 1 submitted by voluntary, community and social enterprises (VCSE)
- 1 supplier awarded contracts
- 1 supplier unsuccessful (details included for contracts over £5 million)
Lot 2. General IAG
- 2 tenders received
- 2 tenders assessed in the final stage:
- 0 submitted by small and medium-sized enterprises (SME)
- 1 submitted by voluntary, community and social enterprises (VCSE)
- 1 supplier awarded contracts
- 1 supplier unsuccessful (details included for contracts over £5 million)
Lot 3. Appeal Support
- 3 tenders received
- 3 tenders assessed in the final stage:
- 0 submitted by small and medium-sized enterprises (SME)
- 2 submitted by voluntary, community and social enterprises (VCSE)
- 1 supplier awarded contracts
- 2 suppliers unsuccessful (details included for contracts over £5 million)
Procedure
Procedure type
Open procedure
Special regime
Light touch
Suppliers
GROUNDWORK NORTH EAST
- Companies House: 02702815
- Public Procurement Organisation Number: PBTC-8461-VXRQ
Unit14, Parsons Court Welbury Way
Newton Aycliffe
DL5 6ZE
United Kingdom
Region: UKC14 - Durham CC
Small or medium-sized enterprise (SME): No
Voluntary, community or social enterprise (VCSE): Yes
Supported employment provider: No
Public service mutual: No
Contract 1. Provision of Information Advice and Guidance Services - Lot 1. Healthier and Wealthier
Contract 2. Provision of Information Advice and Guidance Services Lot 2. General IAG
Karbon Homes
- Charity Commission (England and Wales): RS007529
- Public Procurement Organisation Number: PCDL-6326-LXPW
Number 5
Newcasle
NE12 8EG
United Kingdom
Email: Procurement@Karbonhomes.co.uk
Website: https://www.karbonhomes.co.uk/
Region: UKC22 - Tyneside
Small or medium-sized enterprise (SME): No
Voluntary, community or social enterprise (VCSE): No
Contract 3. Provision of Information, Advice and Guidance Services Lot 3. Appeal support
Contracting authority
Durham County Council
- Public Procurement Organisation Number: PMPB-8772-VYWM
Corten House, Dunholme Close
Durham
DH1 5WB
United Kingdom
Email: corporate.procurement@durham.gov.uk
Website: http://www.durham.gov.uk/
Region: UKC14 - Durham CC
Organisation type: Public authority - sub-central government