Scope
Reference
2598-RFQ-O
Description
On behalf of Great Yarmouth Borough Council, East Suffolk Council are looking to procure an Out of Hours Telephone Service Operator to receive and handle calls from local residents.
Contract 1. Out of Hours Telephone Service
Supplier
Contract value
- £42,000 excluding VAT
- £50,000 including VAT
Below the relevant threshold
Award decision date
23 June 2025
Earliest date the contract will be signed
5 July 2025
Contract dates (estimated)
- 9 July 2025 to 9 July 2026
- Possible extension to 9 July 2028
- 3 years, 1 day
Description of possible extension:
1+1+1
Main procurement category
Services
CPV classifications
- 79511000 - Telephone operator services
- 64220000 - Telecommunication services except telephone and data transmission services
- 64214200 - Telephone switchboard services
Information about tenders
- 7 tenders received
- 1 tender assessed in the final stage:
- 0 submitted by small and medium-sized enterprises (SME)
- 0 submitted by voluntary, community and social enterprises (VCSE)
- 1 supplier awarded contracts
- 0 suppliers unsuccessful (details included for contracts over £5 million)
Procedure
Procedure type
Below threshold - open competition
Supplier
Careium Ltd
Aspinall House, Walker Office Park
Lancashire
BB1 2QE
United Kingdom
Telephone: 03003336511
Email: sales@careium.com
Website: https://www.careium.co.uk/contact/?srsltid=AfmBOookrvxcoukXJL8Uym11XGKFQzjQskOauZVD9aE8FC6s5q2kN1-7
Region: UKD41 - Blackburn with Darwen
Small or medium-sized enterprise (SME): No
Voluntary, community or social enterprise (VCSE): No
Contract 1. Out of Hours Telephone Service
Contracting authority
Great Yarmouth Borough Council
- Public Procurement Organisation Number: PXDC-1245-VQNQ
Town Hall
Great Yarmouth
NR30 2QF
United Kingdom
Region: UKH15 - Norwich and East Norfolk
Organisation type: Public authority - sub-central government
Other organisation
These organisations are carrying out the procurement, or part of it, on behalf of the contracting authorities.
East Suffolk Council
Summary of their role in this procurement: Managing Procurement on behalf of Great Yarmouth Borough Council
- Public Procurement Organisation Number: PLPP-1174-BHLX
Riverside, 4 Canning Road
Lowestoft
NR33 0EQ
United Kingdom
Contact name: Danielle Jubb
Email: danielle.jubb@eastsuffolk.gov.uk
Website: https://www.eastsuffolk.gov.uk/
Region: UKH14 - Suffolk