Section one: Contracting authority
one.1) Name and addresses
London Borough Of Bexley
LONDON BOROUGH OF BEXLEY, CIVIC OFFICES, WATLING STREET
BEXLEYHEATH
DA6 7AT
Contact
PROCUREMENT SUPPORT TEAM
Telephone
+44 2030455300
Country
United Kingdom
Region code
UKI51 - Bexley and Greenwich
Internet address(es)
Main address
Buyer's address
one.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge, at
https://procontract.due-north.com/Home/About
Additional information can be obtained from the above-mentioned address
Tenders or requests to participate must be submitted electronically via
https://procontract.due-north.com/Home/About
Tenders or requests to participate must be submitted to the above-mentioned address
one.4) Type of the contracting authority
Regional or local authority
one.5) Main activity
General public services
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Emergency out of hours service
Reference number
5653
two.1.2) Main CPV code
- 79510000 - Telephone-answering services
two.1.3) Type of contract
Services
two.1.4) Short description
The service is provided to enable residents and others to contact the Council by phone and email to report urgent issues which cannot wait until the next working day for resolution. Examples of urgent issues include flooding, homelessness, dangerous structures, absent children in local authority care, and requests for social worker support.
two.1.5) Estimated total value
Value excluding VAT: £180,000
two.1.6) Information about lots
This contract is divided into lots: No
two.2) Description
two.2.3) Place of performance
NUTS codes
- UKI51 - Bexley and Greenwich
Main site or place of performance
Bexley and Greenwich
two.2.4) Description of the procurement
The service is provided to enable residents and others to contact the Council by phone and email to report urgent issues which cannot wait until the next working day for resolution. Examples of urgent issues include flooding, homelessness, dangerous structures, absent children in local authority care, and requests for social worker support.
two.2.5) Award criteria
Quality criterion - Name: Criterion 1 / Weighting: 30
Cost criterion - Name: Criterion 1 / Weighting: 70
two.2.6) Estimated value
Value excluding VAT: £180,000
two.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Start date
1 May 2022
End date
30 April 2028
This contract is subject to renewal
Yes
Description of renewals
The above includes an option for a 2 year extension. It is likely the contract will be retendered in its current format upon expiry.
two.2.9) Information about the limits on the number of candidates to be invited
Envisaged minimum number: 2
Maximum number: 6
two.2.10) Information about variants
Variants will be accepted: No
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Restricted procedure
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: No
four.2) Administrative information
four.2.2) Time limit for receipt of tenders or requests to participate
Date
19 January 2023
four.2.4) Languages in which tenders or requests to participate may be submitted
English
Section six. Complementary information
six.1) Information about recurrence
This is a recurrent procurement: Yes
Estimated timing for further notices to be published: Dependent on whether extension option is agreed either Late 2025 or 2027
six.3) Additional information
To view this notice, please click here:
https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=744593892" target="_blank">https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=744593892
GO Reference: GO-20221215-PRO-21746165
six.4) Procedures for review
six.4.1) Review body
London Borough Of Bexley
LONDON BOROUGH OF BEXLEY, CIVIC OFFICES, WATLING STREET, KENT
BEXLEYHEATH
DA6 7AT
Telephone
+44 2030455124
Fax
+44 2082946385
Country
United Kingdom
six.4.2) Body responsible for mediation procedures
London Borough Of Bexley
CIVIC OFFICES, WATLING STREET
BEXLEYHEATH
DA6 7AT
Country
United Kingdom
six.4.4) Service from which information about the review procedure may be obtained
London Borough Of Bexley
LONDON BOROUGH OF BEXLEY, CIVIC OFFICES, WATLING STREET, KENT
BEXLEYHEATH
DA6 7AT
Telephone
+44 02030455123
Fax
+44 2082946835
Country
United Kingdom