Section one: Contracting entity
one.1) Name and addresses
Wales & West Utilities
Wales & West House, Spooner Close, Coedkernew
NEWPORT
NP108FZ
Contact
Rebecca Crisp
rebecca.crisp@wwutilities.co.uk
Country
United Kingdom
NUTS code
UKL21 - Monmouthshire and Newport
Companies House
05046791
Internet address(es)
Main address
https://www.wwutilities.co.uk/
one.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge, at
https://sourcing4wwu.bravosolution.co.uk/web/login.html
Additional information can be obtained from the above-mentioned address
Tenders or requests to participate must be submitted to the above-mentioned address
one.6) Main activity
Production, transport and distribution of gas and heat
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Fixed Line VOIP Tender
Reference number
WWU1342
two.1.2) Main CPV code
- 64200000 - Telecommunications services
two.1.3) Type of contract
Services
two.1.4) Short description
This project has 3 key objectives, and seeks to tender for the following -
1. market competitive reseller for support and billing of horizon,
2. a suitable replacement for Redbox call recording
3. reconnection of 16 disconnected sites.
WWU currently use Gamma Horizon VoIP phone system for desk phones at Celtic Springs and in depots. The current contract commenced in March 2016 and was extended to September 2024. Also supported in this contract is a Redbox fixed line call recording solution located at Celtic Springs.
The current Horizon solution is compliant with WWU architectural and security standards and provides all the functionality required. Therefore, there is no intention to change the solution, but the tender will seek a market competitive reseller for support and billing of horizon.
Redbox is a SAN (storage area network) based call recording solution housed and maintained at Celtic Springs directly linked to the Horizon solution and serves approximately 200 users across WWU, supporting our teams in Business Services, System Operations and Despatch.
The hardware for this is end of life and currently incompatible with Microsoft Edge (WWU chosen browser) meaning it requires replacement.
Finally, 16 sites across our network have had their circuits accidentally disconnected. Those sites are now without any phone lines so work is required to restore those sites.
WWU requires one supplier to provide a fully managed service which encompasses all of the requirements outlined in this document.
The proposed contract partner must fulfil all of the following key objectives:
1. To get a support and billing partner for Gamma Horizon VOIP phone system for desk phones.
2. To get a suitable replacement for our Redbox call recording solution.
3. Restore phone connection service to 16 WWU sites
This tender will be one Lot for all the services outlined above.
Expression of Interest
Participants wanting to participate in this sourcing activity must confirm their expression of interest and ability to provide the service required by e-mailing: Rebecca.Crisp@wwutilities.co.uk
Please include the following information in your email:
1) Full company name;
2) Main contact details (name, job title, email address, and
telephone numbers).
Please note the tender will be run via our procurement portal Bravo which requires suppliers to be registered to participate, failure to register will result in the supplier not being able to participate in the sourcing event. You can register for Bravo here -
sourcing4wwu.bravosolution.co.uk. In your expression of interest, please also include -
3) Bravo registered email address and contact name.
two.1.6) Information about lots
This contract is divided into lots: No
two.2) Description
two.2.3) Place of performance
NUTS codes
- UK - United Kingdom
two.2.4) Description of the procurement
This project has 3 key objectives, and seeks to tender for the following -
1. market competitive reseller for support and billing of horizon,
2. a suitable replacement for Redbox call recording
3. reconnection of 16 disconnected sites.
WWU currently use Gamma Horizon VoIP phone system for desk phones at Celtic Springs and in depots. The current contract commenced in March 2016 and was extended to September 2024. Also supported in this contract is a Redbox fixed line call recording solution located at Celtic Springs.
The current Horizon solution is compliant with WWU architectural and security standards and provides all the functionality required. Therefore, there is no intention to change the solution, but the tender will seek a market competitive reseller for support and billing of horizon.
Redbox is a SAN (storage area network) based call recording solution housed and maintained at Celtic Springs directly linked to the Horizon solution and serves approximately 200 users across WWU, supporting our teams in Business Services, System Operations and Despatch.
The hardware for this is end of life and currently incompatible with Microsoft Edge (WWU chosen browser) meaning it requires replacement.
Finally, 16 sites across our network have had their circuits accidentally disconnected. Those sites are now without any phone lines so work is required to restore those sites.
WWU requires one supplier to provide a fully managed service which encompasses all of the requirements outlined in this document.
The proposed contract partner must fulfil all of the following key objectives:
1. To get a support and billing partner for Gamma Horizon VOIP phone system for desk phones.
2. To get a suitable replacement for our Redbox call recording solution.
3. Restore phone connection service to 16 WWU sites
This tender will be one Lot for all the services outlined above.
Expression of Interest
Participants wanting to participate in this sourcing activity must confirm their expression of interest and ability to provide the service required by e-mailing: Rebecca.Crisp@wwutilities.co.uk
Please include the following information in your email:
1) Full company name;
2) Main contact details (name, job title, email address, and
telephone numbers).
Please note the tender will be run via our procurement portal Bravo which requires suppliers to be registered to participate, failure to register will result in the supplier not being able to participate in the sourcing event. You can register for Bravo here -
sourcing4wwu.bravosolution.co.uk. In your expression of interest, please also include -
3) Bravo registered email address and contact name.
two.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
two.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months
36
This contract is subject to renewal
Yes
Description of renewals
initial 36 months with 4 x 12 month optional extension options
two.2.10) Information about variants
Variants will be accepted: No
two.2.11) Information about options
Options: Yes
Description of options
initial 36 months with 4 x 12 month optional extension options
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Negotiated procedure with prior call for competition
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: No
four.2) Administrative information
four.2.2) Time limit for receipt of tenders or requests to participate
Date
5 January 2024
Local time
5:00pm
four.2.4) Languages in which tenders or requests to participate may be submitted
English
Section six. Complementary information
six.1) Information about recurrence
This is a recurrent procurement: Yes
six.4) Procedures for review
six.4.1) Review body
Wales and West Utilities
Newport
Country
United Kingdom