Scope
Description
Alemba are the Global owner of the vFire IT Service Management (ITSM) toolset product and as such are the sole official provider for this product. BSO ITS has grown in recent years and vFire is the main tool used by all BSO ITS staff to deliver IT Services to end users within the agreed SLA. Use of vFire\ASM toolset will mean that the provision of IT Services can be monitored and reviewed to ensure that HSC customer SLA targets are met via use of the vFire ITSM toolset.
BSO ITS staff levels have grown in recent years and vFire is the main tool used by all BSO ITS staff to deliver IT Services to end users within the agreed SLA. There has been no major investment by BSO ITS in terms of licences despite staff levels increasing by over 100% since preCOVID.
£1,974,000.00 has been previously Direct Awarded to Alemba for Vfire Licences and Support.
It is our intention to complete a further Direct Award to the value of £105,000.00 (exclusive of vat). We wish to review this on an annual basis until 31st March 2029.
Contract 1
Supplier
Contract value
- £105,000 excluding VAT
- £126,000 including VAT
Above the relevant threshold
Date signed
26 June 2025
Contract dates
- 1 July 2025 to 31 March 2027
- Possible extension to 31 March 2029
- 3 years, 9 months, 1 day
Description of possible extension:
This DAC is for 1 year 8 months with provision of another 2 years. Annual reviews will need to be carried out to determine whether or not these licences are still required as well as the number and types of licences required based upon the projected need.
Main procurement category
Services
CPV classifications
- 72000000 - IT services: consulting, software development, Internet and support
Contract locations
- UKN - Northern Ireland
Justification for not setting key performance indicators
Not applicable, contract not over £5 million
Other information
Conflicts assessment prepared/revised
Yes
Procedure
Procedure type
Direct award
Direct award justification
Single supplier - intellectual property or exclusive rights
Alemba are the Global owner of the vFire IT Service Management (ITSM) toolset product and as such are the sole official provider for this product. BSO ITS has grown in recent years and vFire is the main tool used by all BSO ITS staff to deliver IT Services to end users within the agreed SLA. Use of vFire\ASM toolset will mean that the provision of IT Services can be monitored and reviewed to ensure that HSC customer SLA targets are met via use of the vFire ITSM toolset.
We wish to rely on schedule 5 section 5 (a) due to DXC having the intellectual property rights. They are the only supplier able to provide the services.
Supplier
ALEMBA LIMITED
- Companies House: 06322945
- Public Procurement Organisation Number: PHCQ-2676-QQYN
Salisbury House
Cambridge
CB1 2LA
United Kingdom
Email: tenders@alemba.com
Website: http://alemba.com
Region: UKH12 - Cambridgeshire CC
Small or medium-sized enterprise (SME): Yes
Voluntary, community or social enterprise (VCSE): No
Supported employment provider: No
Public service mutual: No
Contract 1
Contracting authority
Business Services Organisation
- Public Procurement Organisation Number: PCQH-8657-NGMT
2 Franklin Street
Belfast
BT2 8DQ
United Kingdom
Email: keli.mcteague@hscni.net
Region: UKN06 - Belfast
Organisation type: Public authority - central government
Devolved regulations that apply: Northern Ireland