Section one: Contracting authority
one.1) Name and addresses
London Borough of Sutton
Civic Offices, St Nicholas Way
Sutton
SM1 1EA
Contact
Mr Steve Hoy
Telephone
+44 2087705911
Country
United Kingdom
NUTS code
UKI63 - Merton, Kingston upon Thames and Sutton
Internet address(es)
Main address
Buyer's address
one.4) Type of the contracting authority
Regional or local authority
one.5) Main activity
General public services
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Home Care (Domiciliary Care) Flexible Framework
Reference number
DN613429
two.1.2) Main CPV code
- 85000000 - Health and social work services
two.1.3) Type of contract
Services
two.1.4) Short description
The London Borough of Sutton (the council) intends to commission Home Care and Support services to support the independence and wellbeing of Sutton service users with care needs. It is a priority for the council that Sutton citizens are able to live independently at home. The council wishes to commission personalised, enabling and re-abling home care services which support people to retain their independence and continue to live in their own homes. The ultimate aim is that the quality of life of Sutton residents receiving home care services is enhanced.
Home Care (Domiciliary Care) is one of the main care and support options provided to enable Service Users to maintain their independence and quality of life in their own home. The primary function of the home care service is to deliver bespoke care and support that maintains and improves wellbeing, independence and resilience appropriate to individual Service User circumstances, prevailing state of health, and personal aspirations - to live a full a life as possible: safe and independent at home.
The London Borough of Sutton new model will be commissioned in accordance with Regulation 74 of the Public Contract Regulations 2015 (Light Touch Regime for Health and Social Care) allowing the commissioning of this contract by means of a Lot based, Flexible Framework which will be re-opened periodically as detailed within the tender documentation during the 5 year framework duration.
The Council is seeking high quality, local Domiciliary Care Providers who are registered with, and inspected by, the Care Quality Commission (CQC) to work with us in the delivery of a new patch based service model for home care arrangements commissioned by the council on behalf of older and disabled people with assessed care needs.
two.1.6) Information about lots
This contract is divided into lots: Yes
two.1.7) Total value of the procurement (excluding VAT)
Lowest offer: £82,900,000 / Highest offer: £90,500,000 taken into consideration
two.2) Description
two.2.1) Title
Lot No
1
two.2.2) Additional CPV code(s)
- 98000000 - Other community, social and personal services
two.2.3) Place of performance
NUTS codes
- UKI63 - Merton, Kingston upon Thames and Sutton
two.2.4) Description of the procurement
Lot 1 - (Patch Lots 1-11) comprising of:
Patch 1: Care and Support for Older People and Adults with Physical Disabilities, Sensory impairment and/or Other Long Term Conditions - Worcester Park South and Worcester Park North.
Patch 2: Care and Support for Older People and Adults with Physical Disabilities, Sensory Impairment and/or Other Long Term Conditions - North Cheam and Stonecot;
Patch 3: Care and Support for Older People and Adults with Physical Disabilities, Sensory Impairment and/or Other Long Term Conditions - Sutton West and East Cheam, and Cheam
Patch 4: Care and Support for Older People and Adults with Physical Disabilities, Sensory Impairment and/or Other Long Term Conditions - Sutton North
Patch 5: Care and Support for Older People and Adults with Physical Disabilities, Sensory Impairment and/or Other Long Term Conditions - Sutton Central and Carshalton Central
Patch 6: Care and Support for Older People and Adults with Physical Disabilities, Sensory Impairment and/or Other Long Term Conditions - South Sutton and Belmont
Patch 7: Care and Support for Older People and Adults with Physical Disabilities, Sensory Impairment and/or Other Long Term Conditions - St Helier West and St Helier East
Patch 8: Care and Support for Older People and Adults with Physical Disabilities, Sensory Impairment and/or Other Long Term Conditions - The Wrythe
Patch 9: Care and Support for Older People and Adults with Physical Disabilities, Sensory Impairment and/or Other Long Term Conditions - Wallington North and Hackbridge
Patch 10: Care and Support for Older People and Adults with Physical Disabilities, Sensory Impairment and/or Other Long Term Conditions - South Beddington, Roundshaw and Beddington
Patch 11: Care and Support for Older People and Adults with Physical Disabilities, Sensory Impairment and/or Other Long Term Conditions - Carshalton South, Clockhouse and Wallington South
two.2.5) Award criteria
Quality criterion - Name: Quality / Weighting: 100
Price - Weighting: 0
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
two.2) Description
two.2.1) Title
Lot No
2
two.2.2) Additional CPV code(s)
- 98000000 - Other community, social and personal services
two.2.3) Place of performance
NUTS codes
- UKI63 - Merton, Kingston upon Thames and Sutton
two.2.4) Description of the procurement
Lot 2 - (Patch 12) comprising of:
(Patch 12: Care and Support for Adults with Autism, Learning Disabilities and/or Mental Health Needs - West (Worcester Park South, Worcester Park North, North Cheam, Stonecot, Sutton West, East Cheam and Cheam, Sutton North, Sutton Central, South Sutton, Belmont)
two.2.5) Award criteria
Quality criterion - Name: Quality / Weighting: 100
Price - Weighting: 0
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
two.2) Description
two.2.1) Title
Lot No
3
two.2.2) Additional CPV code(s)
- 98000000 - Other community, social and personal services
two.2.3) Place of performance
NUTS codes
- UKI63 - Merton, Kingston upon Thames and Sutton
two.2.4) Description of the procurement
Lot 3 - (Patch 13) comprising of:
Patch 13: Care and Support for Adults with Autism, Learning Disabilities and/or Mental Health Needs - East (St Helier West, St Helier East, The Wrythe, Carshalton Central, Wallington North, Hackbridge, South Beddington and Roundshaw, Beddington, Carshalton South and Clockhouse, Wallington South)
two.2.5) Award criteria
Quality criterion - Name: Quality / Weighting: 100
Price - Weighting: 0
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
two.2) Description
two.2.1) Title
Lot No
4
two.2.2) Additional CPV code(s)
- 98000000 - Other community, social and personal services
two.2.3) Place of performance
NUTS codes
- UKI63 - Merton, Kingston upon Thames and Sutton
two.2.4) Description of the procurement
Lot 4 - Approved Provider List (APL) comprising of:
Call-Off from pool of approved care suppliers to provide Care and Support for all Service User Groups identified in Lots 1 to 13 as back up to the Patch Lead provision.
two.2.5) Award criteria
Quality criterion - Name: Quality / Weighting: 100
Price - Weighting: 0
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Open procedure
four.1.3) Information about a framework agreement or a dynamic purchasing system
The procurement involves the establishment of a framework agreement
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
four.2) Administrative information
four.2.1) Previous publication concerning this procedure
Notice number: 2023/S 000-003583
Section five. Award of contract
Contract No
DN613429
Lot No
1
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
21 July 2023
five.2.2) Information about tenders
Number of tenders received: 50
Number of tenders received from SMEs: 44
Number of tenders received from tenderers from other EU Member States: 0
Number of tenders received from tenderers from non-EU Member States: 0
Number of tenders received by electronic means: 50
The contract has been awarded to a group of economic operators: Yes
five.2.3) Name and address of the contractor
Unique Personnel (UK) Limited
256 Brixton Hill
London
SW12 1HF
Country
United Kingdom
NUTS code
- UKI63 - Merton, Kingston upon Thames and Sutton
The contractor is an SME
Yes
five.2.3) Name and address of the contractor
Alpenbest Care
Crown House Stephenson Road Severalls Industrial Park
Colchester
CO4 9QR
Country
United Kingdom
NUTS code
- UKI63 - Merton, Kingston upon Thames and Sutton
The contractor is an SME
No
five.2.3) Name and address of the contractor
Westminster Homecare Ltd
Symal House, 423 Edgware Road
London
NW9
Country
United Kingdom
NUTS code
- UKI63 - Merton, Kingston upon Thames and Sutton
The contractor is an SME
No
five.2.3) Name and address of the contractor
Absolute Care Services
Courtyard House 45 Shurch Street
Epsom
KT17 4PW
Country
United Kingdom
NUTS code
- UKI63 - Merton, Kingston upon Thames and Sutton
The contractor is an SME
No
five.2.3) Name and address of the contractor
Supreme Care Services Limited
9 Crown Parade Crown Lane
Morden
CR5 3LL
Country
United Kingdom
NUTS code
- UKI63 - Merton, Kingston upon Thames and Sutton
The contractor is an SME
No
five.2.3) Name and address of the contractor
Vista Care Solutions
3-9 Ballam Street
Plaistow
E13 8EB
Country
United Kingdom
NUTS code
- UKI63 - Merton, Kingston upon Thames and Sutton
The contractor is an SME
Yes
five.2.3) Name and address of the contractor
Avant Healthcare Services Ltd
Vista Office Centre 50 Salisbury Road
Hounslow
TW4 6JQ
Country
United Kingdom
NUTS code
- UKI63 - Merton, Kingston upon Thames and Sutton
The contractor is an SME
Yes
five.2.3) Name and address of the contractor
GA Professional Healthcare Ltd
Weatherill House Business Centre, 23 Whitestone Way
Croydon
CR0 4WF
Country
United Kingdom
NUTS code
- UKI63 - Merton, Kingston upon Thames and Sutton
The contractor is an SME
Yes
five.2.3) Name and address of the contractor
Kare 4 You Surrey
1-3 East Street Adelphi Court
Epsom
KT17
Country
United Kingdom
NUTS code
- UKI63 - Merton, Kingston upon Thames and Sutton
The contractor is an SME
Yes
five.2.3) Name and address of the contractor
River Garden Care
STC House 7 Elmfield Road
Bromley
BR1 1LT
Country
United Kingdom
NUTS code
- UKI63 - Merton, Kingston upon Thames and Sutton
The contractor is an SME
Yes
five.2.3) Name and address of the contractor
Aspire Care Services
2 Streatham High Road
Lambeth
SW16 1HS
Country
United Kingdom
NUTS code
- UKI63 - Merton, Kingston upon Thames and Sutton
The contractor is an SME
Yes
five.2.4) Information on value of contract/lot (excluding VAT)
Lowest offer: £66,100,000 / Highest offer: £72,000,000 taken into consideration
Section five. Award of contract
Contract No
DN613429
Lot No
2
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
21 July 2023
five.2.2) Information about tenders
Number of tenders received: 16
Number of tenders received from SMEs: 16
Number of tenders received from tenderers from other EU Member States: 0
Number of tenders received from tenderers from non-EU Member States: 0
Number of tenders received by electronic means: 16
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
Vista Care Solutions
3-9 Balaam Street
Plaistow
E13 8EB
Country
United Kingdom
NUTS code
- UKI63 - Merton, Kingston upon Thames and Sutton
The contractor is an SME
Yes
five.2.4) Information on value of contract/lot (excluding VAT)
Lowest offer: £3,900,000 / Highest offer: £4,200,000 taken into consideration
Section five. Award of contract
Contract No
DN613429
Lot No
3
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
21 July 2023
five.2.2) Information about tenders
Number of tenders received: 10
Number of tenders received from SMEs: 9
Number of tenders received from tenderers from other EU Member States: 0
Number of tenders received from tenderers from non-EU Member States: 0
Number of tenders received by electronic means: 10
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
Unique Personnel (UK) Limited
256 Brixton Hill
London
SW2 1HF
Country
United Kingdom
NUTS code
- UKI63 - Merton, Kingston upon Thames and Sutton
The contractor is an SME
Yes
five.2.4) Information on value of contract/lot (excluding VAT)
Lowest offer: £5,000,000 / Highest offer: £5,800,000 taken into consideration
Section five. Award of contract
Contract No
DN613429
Lot No
4
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
21 July 2023
five.2.2) Information about tenders
Number of tenders received: 44
Number of tenders received from SMEs: 39
Number of tenders received from tenderers from other EU Member States: 0
Number of tenders received from tenderers from non-EU Member States: 0
Number of tenders received by electronic means: 44
The contract has been awarded to a group of economic operators: Yes
five.2.3) Name and address of the contractor
Priory Care Services Ltd
21 Ledbury Place
Croydon
CR0 1ET
Country
United Kingdom
NUTS code
- UKI63 - Merton, Kingston upon Thames and Sutton
The contractor is an SME
Yes
five.2.3) Name and address of the contractor
Angels Place Health and Social Care t/a Lexwin Trading Ltd
Unit 6 Mentmore House
Orpington
BR5 3QF
Country
United Kingdom
NUTS code
- UK - United Kingdom
The contractor is an SME
Yes
five.2.3) Name and address of the contractor
Profad Care Agency Limited
Unit 3&5 1 Bethwin Street
Camberwell
SE5
Country
United Kingdom
NUTS code
- UKI63 - Merton, Kingston upon Thames and Sutton
The contractor is an SME
Yes
five.2.3) Name and address of the contractor
Premium Homecare Ltd
17 Gordon Road
Carshalton
SM5 3RG
Country
United Kingdom
NUTS code
- UKI63 - Merton, Kingston upon Thames and Sutton
The contractor is an SME
Yes
five.2.3) Name and address of the contractor
Bio Lumineux Health Care Ltd
283 High Street North
East Ham
E12 6SL
Country
United Kingdom
NUTS code
- UKI63 - Merton, Kingston upon Thames and Sutton
The contractor is an SME
Yes
five.2.3) Name and address of the contractor
Crystalline Business Solutions Limited
Office 2 Butter Hill
Wallington
SM6 7JD
Country
United Kingdom
NUTS code
- UKI63 - Merton, Kingston upon Thames and Sutton
The contractor is an SME
Yes
five.2.3) Name and address of the contractor
Wandle Healthcare Services
12 Deer Park Road Lombard Business Park
London
SW19 3TL
Country
United Kingdom
NUTS code
- UKI63 - Merton, Kingston upon Thames and Sutton
The contractor is an SME
Yes
five.2.3) Name and address of the contractor
J C Michael Groups Ltd
38 Beaufort Court Admirals Way
Greater London
E14 9XL
Country
United Kingdom
NUTS code
- UKI63 - Merton, Kingston upon Thames and Sutton
The contractor is an SME
Yes
five.2.3) Name and address of the contractor
Pivot Care Group Limited
Capitol House 662 Sutton
Sutton
SM3 9BY
Country
United Kingdom
NUTS code
- UKI63 - Merton, Kingston upon Thames and Sutton
The contractor is an SME
Yes
five.2.3) Name and address of the contractor
Rose Care Services
7 St Georges Parade Perry Hill
Catford
SE6 4DT
Country
United Kingdom
NUTS code
- UKI63 - Merton, Kingston upon Thames and Sutton
The contractor is an SME
Yes
five.2.3) Name and address of the contractor
Verity Group Limited
210 Church Road Gateway Business Centre
London
E10 7JQ
Country
United Kingdom
NUTS code
- UKI63 - Merton, Kingston upon Thames and Sutton
The contractor is an SME
Yes
five.2.3) Name and address of the contractor
Care More
4 Tudor Court Brighton Road
Sutton
SM2 5AE
Country
United Kingdom
NUTS code
- UKI63 - Merton, Kingston upon Thames and Sutton
The contractor is an SME
Yes
five.2.3) Name and address of the contractor
SenaCare Ltd
1A Northumberland Parade, Station Road
Harrow
HA2 7SW
Country
United Kingdom
NUTS code
- UKI63 - Merton, Kingston upon Thames and Sutton
The contractor is an SME
Yes
five.2.3) Name and address of the contractor
Mercury Care Services Ltd
781-781A London Road
Thornton Heath
CR7 6AW
Country
United Kingdom
NUTS code
- UKI63 - Merton, Kingston upon Thames and Sutton
The contractor is an SME
Yes
five.2.3) Name and address of the contractor
Stick Care Ltd
Suite 306 3rd Floor Roycraft House Linton Road
Barking
IG11 8HE
Country
United Kingdom
NUTS code
- UKI63 - Merton, Kingston upon Thames and Sutton
The contractor is an SME
Yes
five.2.4) Information on value of contract/lot (excluding VAT)
Lowest offer: £7,900,000 / Highest offer: £8,500,000 taken into consideration
Section six. Complementary information
six.4) Procedures for review
six.4.1) Review body
The Royal Courts of Justice
London
WC2A 2LL
Country
United Kingdom