Section one: Contracting authority
one.1) Name and addresses
Birmingham City Council
Victoria Square
Birmingham
Contact
Commercial and Procurement Services
Country
United Kingdom
NUTS code
UKG31 - Birmingham
Internet address(es)
Main address
Buyer's address
www.in-tendhost.co.uk/birminghamcc
one.4) Type of the contracting authority
Regional or local authority
one.5) Main activity
General public services
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Provision of welfare benefit, debt and housing advice services
Reference number
P0823_2024
two.1.2) Main CPV code
- 75200000 - Provision of services to the community
two.1.3) Type of contract
Services
two.1.4) Short description
The Council wishes to establish a Contract for the provision of welfare benefit, debt and housing advice services.This contract is for independent third sector advice providers to deliver services relating primarily to welfare benefits, debt and housing advice to the citizens of Birmingham via face-to-face advice services. These services will likely be collocated with the Council within Community Library Hubs. There will be flexibility to deal with brief enquiries as well as to provide more detailed casework that delivers sustained improved financial and other outcomes for citizens.The services have been divided into 4 Lots: Lot 1 - Face-to-Face Advice and Area Leadership Role - NorthLot 2 - Face-to-Face Advice and Area Leadership Role - SouthLot 3 - Face-to-Face Advice and Area Leadership Role - EastLot 4 - Face-to-Face Advice and Area Leadership Role – West and Central
two.1.6) Information about lots
This contract is divided into lots: Yes
two.1.7) Total value of the procurement (excluding VAT)
Value excluding VAT: £2,000,000
two.2) Description
two.2.1) Title
Face-to-Face Advice and Area Leadership Role - North
Lot No
1
two.2.2) Additional CPV code(s)
- 75200000 - Provision of services to the community
two.2.3) Place of performance
NUTS codes
- UKG31 - Birmingham
two.2.4) Description of the procurement
The Council wishes to use the overall resources available to:- Maximise the availability of face-to-face advice services to citizens via ‘Community Library ‘Hubs’ and potentially at other community ‘spokes’ or other community events within the city. - Improve collaborative working at a local level between advice providers and the Council- Continue the local area leadership lead role for advice partners. - Develop a greater focus on preventative advice, digital first and self-serve options for citizens.- Contribute toward improved financial and public health outcomesFace-to-Face Advice and Area Leadership Role - North
two.2.5) Award criteria
Quality criterion - Name: Quality and Social Value / Weighting: 70% and 20%
Price - Weighting: Price 10%
two.2.11) Information about options
Options: Yes
Description of options
Provision to extend for up to an additional 2 years subject to requirements and satisfactory performance. A break clause will be within the contract throughout its duration to reflect the uncertain nature of the Public Health contribution to the overall contract funding.
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
two.2) Description
two.2.1) Title
Face-to-Face Advice and Area Leadership Role - South
Lot No
2
two.2.2) Additional CPV code(s)
- 75200000 - Provision of services to the community
two.2.3) Place of performance
NUTS codes
- UKG31 - Birmingham
two.2.4) Description of the procurement
The Council wishes to use the overall resources available to:- Maximise the availability of face-to-face advice services to citizens via ‘Community Library ‘Hubs’ and potentially at other community ‘spokes’ or other community events within the city. - Improve collaborative working at a local level between advice providers and the Council- Continue the local area leadership lead role for advice partners. - Develop a greater focus on preventative advice, digital first and self-serve options for citizens.- Contribute toward improved financial and public health outcomesFace-to-Face Advice and Area Leadership Role - South
two.2.5) Award criteria
Quality criterion - Name: Quality and Social Value / Weighting: 70% and 20%
Price - Weighting: Price 10%
two.2.11) Information about options
Options: Yes
Description of options
Provision to extend for up to an additional 2 years subject to requirements and satisfactory performance. A break clause will be within the contract throughout its duration to reflect the uncertain nature of the Public Health contribution to the overall contract funding.
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
two.2) Description
two.2.1) Title
Face-to-Face Advice and Area Leadership Role - East
Lot No
3
two.2.2) Additional CPV code(s)
- 75200000 - Provision of services to the community
two.2.3) Place of performance
NUTS codes
- UKG31 - Birmingham
two.2.4) Description of the procurement
The Council wishes to use the overall resources available to:- Maximise the availability of face-to-face advice services to citizens via ‘Community Library ‘Hubs’ and potentially at other community ‘spokes’ or other community events within the city. - Improve collaborative working at a local level between advice providers and the Council- Continue the local area leadership lead role for advice partners. - Develop a greater focus on preventative advice, digital first and self-serve options for citizens.- Contribute toward improved financial and public health outcomesFace-to-Face Advice and Area Leadership Role - East
two.2.5) Award criteria
Quality criterion - Name: Quality and Social Value / Weighting: 70% and 20%
Price - Weighting: Price 10%
two.2.11) Information about options
Options: Yes
Description of options
Provision to extend for up to an additional 2 years subject to requirements and satisfactory performance. A break clause will be within the contract throughout its duration to reflect the uncertain nature of the Public Health contribution to the overall contract funding.
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
two.2) Description
two.2.1) Title
Face-to-Face Advice and Area Leadership Role – West and Central
Lot No
4
two.2.2) Additional CPV code(s)
- 75200000 - Provision of services to the community
two.2.3) Place of performance
NUTS codes
- UKG31 - Birmingham
two.2.4) Description of the procurement
The Council wishes to use the overall resources available to:- Maximise the availability of face-to-face advice services to citizens via ‘Community Library ‘Hubs’ and potentially at other community ‘spokes’ or other community events within the city. - Improve collaborative working at a local level between advice providers and the Council- Continue the local area leadership lead role for advice partners. - Develop a greater focus on preventative advice, digital first and self-serve options for citizens.- Contribute toward improved financial and public health outcomesFace-to-Face Advice and Area Leadership Role – West and Central
two.2.5) Award criteria
Quality criterion - Name: Quality and Social Value / Weighting: 70% and 20%
Price - Weighting: Price 10%
two.2.11) Information about options
Options: Yes
Description of options
Provision to extend for up to an additional 2 years subject to requirements and satisfactory performance. A break clause will be within the contract throughout its duration to reflect the uncertain nature of the Public Health contribution to the overall contract funding.
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Open procedure
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
four.2) Administrative information
four.2.1) Previous publication concerning this procedure
Notice number: 2024/S 000-037963
Section five. Award of contract
Contract No
P0823_2024
Lot No
1
Title
Face-to-Face Advice & Area Leadership Role - North
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
28 May 2025
five.2.2) Information about tenders
Number of tenders received: 2
Number of tenders received from SMEs: 2
Number of tenders received from tenderers from other EU Member States: 0
Number of tenders received from tenderers from non-EU Member States: 0
Number of tenders received by electronic means: 2
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
Birmingham Citizens Advice Bureau Service Limited
First Floor, Wellington House, 31-34 Waterloo Street
Birmingham
B2 5TJ
Country
United Kingdom
NUTS code
- UKG31 - Birmingham
Internet address
The contractor is an SME
Yes
five.2.4) Information on value of contract/lot (excluding VAT)
Initial estimated total value of the contract/lot: £50,000
Total value of the contract/lot: £50,000
Section five. Award of contract
Contract No
P0823_2024
Lot No
2
Title
Face-to-Face Advice & Area Leadership Role - South
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
28 May 2025
five.2.2) Information about tenders
Number of tenders received: 3
Number of tenders received from SMEs: 3
Number of tenders received from tenderers from other EU Member States: 0
Number of tenders received from tenderers from non-EU Member States: 0
Number of tenders received by electronic means: 3
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
Birmingham Settlement
Sports & Community Centre, 600 Kingstanding Road
Birmingham
B44 9SH
Country
United Kingdom
NUTS code
- UKG31 - Birmingham
Internet address
www.birminghamsettlement.org.uk
The contractor is an SME
Yes
five.2.4) Information on value of contract/lot (excluding VAT)
Initial estimated total value of the contract/lot: £496,312
Total value of the contract/lot: £496,312
Section five. Award of contract
Contract No
P0823_2024
Lot No
3
Title
Face-to-Face Advice & Area Leadership Role - East
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
28 May 2025
five.2.2) Information about tenders
Number of tenders received: 2
Number of tenders received from SMEs: 2
Number of tenders received from tenderers from other EU Member States: 0
Number of tenders received from tenderers from non-EU Member States: 0
Number of tenders received by electronic means: 2
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
Birmingham Citizens Advice Bureau Service Limited
First Floor, Wellington House, 31-34 Waterloo Street
Birmingham
B2 5TJ
Country
United Kingdom
NUTS code
- UKG31 - Birmingham
Internet address
The contractor is an SME
Yes
five.2.4) Information on value of contract/lot (excluding VAT)
Initial estimated total value of the contract/lot: £50,000
Total value of the contract/lot: £50,000
Section five. Award of contract
Contract No
P0823_2024
Lot No
4
Title
Face-to-Face Advice & Area Leadership Role – West & Central
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
28 May 2025
five.2.2) Information about tenders
Number of tenders received: 2
Number of tenders received from SMEs: 2
Number of tenders received from tenderers from other EU Member States: 0
Number of tenders received from tenderers from non-EU Member States: 0
Number of tenders received by electronic means: 2
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
Birmingham Settlement
Sports & Community Centre, 600 Kingstanding Road
Birmingham
B44 9SH
Country
United Kingdom
NUTS code
- UKG31 - Birmingham
Internet address
www.birminghamsettlement.org.uk
The contractor is an SME
Yes
five.2.4) Information on value of contract/lot (excluding VAT)
Initial estimated total value of the contract/lot: £496,312
Total value of the contract/lot: £496,312
Section six. Complementary information
six.4) Procedures for review
six.4.1) Review body
High Court of Justice
Royal Courts of Justice, Strand
London
WC2A 2LL
Country
United Kingdom