Section one: Contracting entity
one.1) Name and addresses
UK POWER NETWORKS (OPERATIONS) LIMITED
Newington House,237 Southwark Bridge Road
LONDON
SE16NP
Contact
Vicky Yorgova
Indirects.Procurement@ukpowernetworks.co.uk
Telephone
+44 8003163105
Country
United Kingdom
Region code
UKI44 - Lewisham and Southwark
Companies House
3870728
Internet address(es)
Main address
one.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge, at
Additional information can be obtained from the above-mentioned address
Tenders or requests to participate must be submitted to the above-mentioned address
one.6) Main activity
Electricity
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
ED2 Enduring Partnerships - Fuel Poverty
Reference number
PE1-0080-2023
two.1.2) Main CPV code
- 98000000 - Other community, social and personal services
two.1.3) Type of contract
Services
two.1.4) Short description
UKPN - ED2 Enduring Partnerships for Fuel Poverty
two.1.6) Information about lots
This contract is divided into lots: No
two.2) Description
two.2.2) Additional CPV code(s)
- 79342300 - Customer services
- 79342310 - Customer survey services
- 79342311 - Customer satisfaction survey
two.2.3) Place of performance
NUTS codes
- UKC - North East (England)
- UKD - North West (England)
- UKE - Yorkshire and the Humber
- UKF - East Midlands (England)
- UKG - West Midlands (England)
- UKH - East of England
- UKI - London
- UKJ - South East (England)
- UKK - South West (England)
two.2.4) Description of the procurement
UK Power Networks - ED2 Enduring Partnerships for Fuel Poverty.
We have committed to deliver direct in-depth support and advice to 200,000 fuel poor customers and deliver our ambitious target of providing £60.71m in wider social benefits, We also want to ensure customers are receiving a high quality service, and are therefore expecting partners to deliver high levels of customer satisfaction (CSAT).
We aim to deliver these ambitious targets through partnerships with organisations with expertise in providing fuel poverty support.
two.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Negotiated procedure with prior call for competition
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: No
four.2) Administrative information
four.2.2) Time limit for the receipt of applications for an invitation to tender or to negotiate
Date
28 December 2023
Local time
12:00pm
four.2.4) Languages in which tenders or requests to participate may be submitted
English
Section six. Complementary information
six.4) Procedures for review
six.4.1) Review body
UK Power Networks
London
Country
United Kingdom