Scope
Reference
NCCT43111
Description
Norfolk County council is looking to award a contract for the provision of SEND Mediation and Disagreement Resolution. The Children and Families Act 2014 requires Mediation and Disagreement Resolution (MDR) services to be put in place by Local Authorities and health commissioners.
Disagreement Resolution and Mediation is a voluntary, private and confidential process. The aim is to bring people together in a facilitated way to find solutions to their disagreements.
It can save time and pressure for all involved and it can help re-build relationships that have broken down. Early resolution of disagreements benefits children, young people, parents, carers, institutions, and professionals' party to the disagreement.
•Mediation focuses on elements of an Education Health and Care Plan (EHCP) in education, social care, or health. It is used at various stages of the process and is specifically linked to decisions about EHCP needs assessments and plans.
•Disagreement Resolution focuses on any element of SEND provision, not just those who are being assessed for (or have) an EHCP.
All those who bids were assessed have been issued with assessment summaries as per the Procurement Act 2023 section 50(3). These were issued on 24 June 2025.
Contract 1. Integrated Mediation and Disagreement Resolution For Young People and Parents and Carers of Children with Special Educational Needs and/or Disabilities
Supplier
Contract value
- £600,000 excluding VAT
- £720,000 including VAT
Above the relevant threshold
Award decision date
24 June 2025
Date assessment summaries were sent to tenderers
24 June 2025
Standstill period
- End: 4 July 2025
- 9 working days
Earliest date the contract will be signed
7 July 2025
Contract dates (estimated)
- 1 September 2025 to 31 August 2028
- 3 years
Main procurement category
Services
CPV classifications
- 85000000 - Health and social work services
Contract locations
- UKH15 - Norwich and East Norfolk
- UKH16 - North and West Norfolk
- UKH17 - Breckland and South Norfolk
Information about tenders
- 6 tenders received
- 6 tenders assessed in the final stage:
- 5 submitted by small and medium-sized enterprises (SME)
- 2 submitted by voluntary, community and social enterprises (VCSE)
- 1 supplier awarded contracts
- 5 suppliers unsuccessful (details included for contracts over £5 million)
Procedure
Procedure type
Open procedure
Special regime
Light touch
Supplier
Anglia Care Trust
- Companies House: 2223103
- Charity Commission (England and Wales): 299049
8 The Square Martlesham Heath
Ipswich
IP5 3SL
United Kingdom
Email: admin@angliacaretrust.org.uk
Website: http://www.angliacaretrust.org.uk/
Region: UKH14 - Suffolk
Small or medium-sized enterprise (SME): Yes
Voluntary, community or social enterprise (VCSE): Yes
Supported employment provider: No
Public service mutual: No
Contract 1. Integrated Mediation and Disagreement Resolution For Young People and Parents and Carers of Children with Special Educational Needs and/or Disabilities
Contracting authority
Norfolk County Council
- Public Procurement Organisation Number: PDYH-3246-XWTR
County Hall, Martineau Lane
Norwich
NR1 2DH
United Kingdom
Email: sourcingteam@norfolk.gov.uk
Region: UKH15 - Norwich and East Norfolk
Organisation type: Public authority - sub-central government