Section one: Contracting authority
one.1) Name and addresses
West Yorkshire Combined Authority
Wellington House, 40-50 Wellington Street
Leeds
LS1 2DE
Contact
James Firth
james.firth@westyorks-ca.gov.uk
Country
United Kingdom
Region code
UKE - Yorkshire and the Humber
National registration number
8876556
Internet address(es)
Main address
https://www.westyorks-ca.gov.uk
Buyer's address
https://uk.eu-supply.com/ctm/Company/CompanyInformation/Index/103257
one.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge, at
https://uk.eu-supply.com/ctm/Supplier/Documents/Folder/52875
Additional information can be obtained from the above-mentioned address
one.4) Type of the contracting authority
Regional or local authority
one.5) Main activity
General public services
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Customer Relationship Management System
Reference number
48112
two.1.2) Main CPV code
- 72000000 - IT services: consulting, software development, Internet and support
two.1.3) Type of contract
Services
two.1.4) Short description
The Combined Authority is investing in technology to transform how it, and its Local Authority partners, support businesses and individuals with support and funding. The system must sit within the Microsoft Architecture (as per the Combined Authority’s position as a Microsoft House) to support interoperability of systems and ease of use for employees.
The primary objectives of the new system are to:
• Provide businesses and individuals with an excellent customer service
• Provide coordinated support to businesses and individuals through the sharing of appropriate information between the proposed system, and those used by the five West Yorkshire Local Authorities.
• Integrate with existing Combined Authority Microsoft applications to ensure ease of use for officers.
• Use integrations with other internal and external datasets to improve data quality, segmentation and targeting, marketing and customer communications.
two.1.5) Estimated total value
Value excluding VAT: £185,000
two.1.6) Information about lots
This contract is divided into lots: No
two.2) Description
two.2.3) Place of performance
NUTS codes
- UKE - Yorkshire and the Humber
two.2.4) Description of the procurement
Open tender for a new Customer Relationship Management (CRM) system to manage the effective delivery of the Combined Authority’s support to businesses and individuals.
The primary objectives of the new system are to:
• Provide businesses and individuals with an excellent customer service
• Provide coordinated support to businesses and individuals through the sharing of appropriate information between the proposed system, and those used by the five West Yorkshire Local Authorities.
• Integrate with existing Combined Authority Microsoft applications to ensure ease of use for officers.
• Use integrations with other internal and external datasets to improve data quality, segmentation and targeting, marketing and customer communications.
• Provide the Combined Authority with administrative and development control over most functionality, including the development of new programmes and applications processes.
The project reference and title on YORtender is 48112 - Customer Relationship Management System. Any clarification questions and bids must be made through the YORtender portal.
two.3) Estimated date of publication of contract notice
31 January 2023
Section four. Procedure
four.1) Description
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes