Section one: Contracting authority
one.1) Name and addresses
Flagship Housing Group
31 King Street
Norwich
NR1 1PD
procurement@flagship-group.co.uk
Telephone
+44 8081684555
Country
United Kingdom
Region code
UKH15 - Norwich and East Norfolk
Internet address(es)
Main address
https://www.flagship-group.co.uk/
Buyer's address
https://www.flagship-group.co.uk/
one.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge, at
https://www.delta-esourcing.com/tenders/UK-title/5EH88H9383
Additional information can be obtained from the above-mentioned address
Tenders or requests to participate must be submitted electronically via
https://www.delta-esourcing.com/tenders/UK-title/5EH88H9383
Tenders or requests to participate must be submitted to the above-mentioned address
one.4) Type of the contracting authority
Body governed by public law
one.5) Main activity
Housing and community amenities
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Telecare & Telehealth Services
two.1.2) Main CPV code
- 85000000 - Health and social work services
two.1.3) Type of contract
Services
two.1.4) Short description
Tender for the provision of alarm monitoring services. The provider of the monitoring service is expected to operate and properly maintain call handling equipment and software that meets the requirements of the Specification.
two.1.5) Estimated total value
Value excluding VAT: £250,000
two.1.6) Information about lots
This contract is divided into lots: No
two.2) Description
two.2.2) Additional CPV code(s)
- 79512000 - Call centre
- 79711000 - Alarm-monitoring services
two.2.3) Place of performance
NUTS codes
- UKH14 - Suffolk
- UKH1 - East Anglia
Main site or place of performance
Suffolk,East Anglia
two.2.4) Description of the procurement
a Tender for the provision of alarm monitoring services. The provider of the monitoring service is expected to operate and properly maintain call handling equipment and software that meets the requirements of the Specification.
two.2.5) Award criteria
Quality criterion - Name: Criterion 1 Quality / Weighting: 40
Cost criterion - Name: Criterion 1 - Pricing / Weighting: 60
two.2.6) Estimated value
Value excluding VAT: £250,000
two.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months
24
This contract is subject to renewal
Yes
Description of renewals
Option to extend by 2 x 12 months - 4yrs in total
two.2.10) Information about variants
Variants will be accepted: No
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Open procedure
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: No
four.2) Administrative information
four.2.2) Time limit for receipt of tenders or requests to participate
Date
22 December 2023
Local time
2:00pm
four.2.4) Languages in which tenders or requests to participate may be submitted
English
four.2.6) Minimum time frame during which the tenderer must maintain the tender
Duration in months: 3 (from the date stated for receipt of tender)
four.2.7) Conditions for opening of tenders
Date
22 December 2024
Local time
2:00pm
Section six. Complementary information
six.1) Information about recurrence
This is a recurrent procurement: No
six.3) Additional information
The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.
To view this notice, please click here:
https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=822226615" target="_blank">https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=822226615
GO Reference: GO-20231121-PRO-24534275
six.4) Procedures for review
six.4.1) Review body
Flagship Housing Group
31 King Street
Norwich
NR1 1PD
procurement@flagship-group.co.uk
Telephone
+44 8081684555
Country
United Kingdom
Internet address
https://www.flagship-group.co.uk/
six.4.2) Body responsible for mediation procedures
Flagship Housing Group
31 King Street
Norwich
NR1 1PD
Telephone
+44 8081684555
Country
United Kingdom
six.4.4) Service from which information about the review procedure may be obtained
Flagship Housing Group
31 King Street
Norwich
NR1 1PD
procurement@flagship-group.co.uk
Telephone
+44 8081684555
Country
United Kingdom