Scope
Reference
2235-25
Description
The delivery of an ICT Customer Relationship System to help deliver back office ICT operations within the Council.
Contract 1. ICT Customer Relationship Management System
Supplier
Contract value
- £681,000 excluding VAT
- £817,200 including VAT
Above the relevant threshold
Award decision date
19 June 2025
Standstill period
- End: 2 July 2025
- 8 working days
Earliest date the contract will be signed
19 July 2025
Contract dates (estimated)
- 1 August 2025 to 1 August 2030
- Possible extension to 1 August 2034
- 9 years, 1 day
Description of possible extension:
Two x 24 month extension periods available
Main procurement category
Goods
Options
The right to additional purchases while the contract is valid.
There will be scope to purchase additional licensing and functionality as neccesary throughout the life of the contract where it is deemed appropriate and to the benefit of the operations of the Council
CPV classifications
- 48000000 - Software package and information systems
Contract locations
- UKE12 - East Riding of Yorkshire
Procedure
Procedure type
Direct award
Supplier
Halo Service Solutions Ltd
- Public Procurement Organisation Number: PYVD-5774-MHXD
Gripping Way
Stowmarket
IP14 1GJ
United Kingdom
Email: John.Adams@imaginehalo.com
Region: UKH14 - Suffolk
Small or medium-sized enterprise (SME): Yes
Voluntary, community or social enterprise (VCSE): No
Supported employment provider: No
Public service mutual: No
Contract 1. ICT Customer Relationship Management System
Contracting authority
East Riding of Yorkshire Council
- Public Procurement Organisation Number: PZQH-9124-TMLN
County Hall, Cross Street,
Beverley
HU17 9BA
United Kingdom
Contact name: Andrew S Brown
Email: andrew.s.brown@eastriding.gov.uk
Website: https://www.eastriding.gov.uk
Region: UKE12 - East Riding of Yorkshire
Organisation type: Public authority - sub-central government